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Meeting the need
for mobility

Why do we think up new modes of transport that work with our trains? Because your reasons for travelling are different—leave on holiday, get to work, take a trip. We’re constantly developing new services that are better adapted to your mobility needs, without losing sight of the basics, like accessible stations and trains.


Linking road to rail
with tram-trains

On 11 December 2010, our Mulhouse-Vallée de la Thur line in Alsace, France began offering tram-train service—a hybrid mode of transport that links outer suburbs directly to city centres.

“Fast.” “Comfortable.” “Practical.” “Environment-friendly.” As passengers will tell you, the tram-train makes commuting easier. And by reducing road traffic in Vallée de la Thur, it helps keep the air pure. All aboard!


Accessible stations are
easier for everyone

To help people with limited mobility feel more at home in our stations, we’re making them more accessible based on three principles:

  • accessible from any drop-off point—a bus, a taxi, a tram, anything—to the information desk
  • accessible without assistance
  • accessible with any disability

Since 2007, we’ve partnered with a variety of associations to make these principles a reality, and today you can see them at work in 40 of our stations. Our goal? Bring 25-30 more stations up to speed every year. 

We’re also working to improve support for people with limited mobility by offering services that make it easier for them to get around.
For example, our Accès Plus consultants can provide information on accessibility for every part of your journey—and make your reservation too.

Contacts

Telephone

From outside France, call +33 8 90 64 06 50 (€0.11 incl. tax), then press 1
From inside France, call 36 35 and press 4, then 1 (€0.34/minute incl. tax for the first minute and €0.11 incl. tax for each minute thereafter)

Fax

0825 825 597 (0,15 € TTC/mn)


Here’s another example: at our station in Nancy, France, an audio message on your smartphone will let you know when a tram is arriving—and the same service provides timetables for trains serving the station. This simple solution allows visually impaired travellers to transfer between two different modes of transport without assistance. Drop in and see it for yourself!


stations offered car-sharing in 2010.

passengers with reduced mobility, often owing to motor or visual disabilities


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