- Tickets & train status
- Passenger services
- Getting there
- Fares & cards
- Customer relations
Fast and convenient, our hotline uses simple voice recognition to give you access to all of our telephone services, from 07.00-22.00 every day. Price of a call: €0.40/min including tax, plus any fees charged by your service provider.
This price is current as of 1 October 2015: we are in the process of updating our website to reflect the change, but some pages may still show the old price.
For real-time traffic updates, just say the key word “traffic” as soon as you connect to the hotline. Then follow the prompts: press pound (#) to learn the exact arrival time of a delayed train, or choose a geographic area.
For quick circulation info on a specific train, just say “My train”.
To access timetables, say “timetables”.
Need to buy or book a ticket? As soon as you connect to 36 35, just say “ticket”. If you know the category you need, say “Loisir ticket” or “Pro ticket”.
For Train+Car Rental combo tickets, say “autotrain”.
To buy or book a Eurostar ticket, say “Eurostar”; for a Thalys ticket, say “Thalys”. For other international tickets, say “other international lines”.
If you’d like to cancel a reservation before your departure, say “cancel”.
To track your order, call 09 70 60 99 60 from inside France, Monday through Saturday from 08.00 to 22.00, or Sunday from 10.00 to 20.00 (except holidays). There is no surcharge.
If you live in France and want to plan a train journey, try our automated voice system. It's simple and easy to use, and it's at your disposal—just dial 36 35 from inside France. The first time you call, just say “guide” and follow the instructions.
You can also book your journey in English if you prefer—just press 1 as soon as the call goes through.
If you want to book an SNCF train ticket from outside France, we’ve got a special phone number just for you. If booking on line or with one of our authorized travel agencies isn’t convenient, you can easily do everything you need from wherever you are.
Just dial 00 33 8 92 35 35 35 and follow the instructions. You’ll pay the cost of an international call, plus any applicable operator charges.