Print this page
Share this page

Client Service Hotline
36 35

Fast and convenient, our hotline uses simple voice recognition to give you access to all our telephone services, from 07.00 to 22.00 every day. Just dial 36 35 from inside France. Price of a call: €0.40/min including tax, plus any fees charged by your service provider.

Traffic updates
and timetables

For real-time traffic updates, just say the key word “traffic” as soon as you connect to the hotline. Then follow the prompts: press pound (#) to learn the exact arrival time of a delayed train, or choose a geographic area.

For quick circulation info on a specific train, just say “My train”.

To access timetables, say “timetables”.

Buy or book
a ticket

Need to buy or book a ticket? As soon as you connect to 36 35, just say “ticket”. If you know the category you need, say “Loisir ticket” or “Pro ticket”.

For Train+Car Rental combo tickets, say “autotrain”.

To buy or book a Eurostar ticket, say “Eurostar”; for a Thalys ticket, say “Thalys”. For other international tickets, say “other international lines”.

If you’d like to cancel a reservation before your departure, say “cancel”.

To track your order, call 09 70 60 99 60 from inside France, Monday through Saturday from 08.00 to 22.00, or Sunday from 10.00 to 20.00 (except holidays). There is no surcharge.

Using the hotline

If you live in France and want to plan a train journey, try our automated voice system. It's simple and easy to use, and it's at your disposal—just dial 36 35 from inside France. The first time you call, just say “guide” and follow the instructions.

You can also book your journey in English if you prefer—just press 1 as soon as the call goes through.

outside France

If you want to book an SNCF train ticket from outside France, we’ve got a special phone number just for you. If booking on line or with one of our authorized travel agencies isn’t convenient, you can easily do everything you need from wherever you are.

Just dial 00 33 8 92 35 35 35 and follow the instructions. You’ll pay the cost of an international call, plus any applicable operator charges.