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Claims

Got a claim or a question? We’re at your service.

Post a question on our forum


Contacts

By telephone
  • TGV and Intercités: inside France, call 098 098 36 35 (no surcharge), Monday through Friday, 08.30-12.30 and 13.30-17.00 (except bank holidays). From outside France, call +33 9 80 98 36 35.
  • TER: to find the telephone number for your regional centre, visit ter-sncf.com
  • Transilien: from inside France, dial 3658 (€0.23 per minute, plus any fees charged by your service provider).
  • Eurostar: from inside France, dial 01 70 70 60 99 (no surcharge). From other countries, call +33 1 70 70 60 99. Operators speak both French and English.
  • Lyria: from inside France, dial 08 92 35 35 35. You pay €0.34 per minute including tax, plus any fees charged by your service provider. From other countries, dial +33 8 92 35 35 35.
Via Internet

TER : Visit TER-SNCF.com
Transilien : Visit Transilien.com
Thalys : Visit Thalys.com
TGV & Intercités : Click here

By postal mail

SNCF Customer Relations
62 973 ARRAS Cedex 9

Tracking
your claim

Have a comment on something that happened before or during a journey you’ve just taken? Want to file a claim or track the progress of one you’ve already filed? Our Customer Relations department would like to hear from you: more feedback means better service.

Contacting us is easy
You can reach our employees by telephone, by email, or by completing our on-line form. Please help us respond to you promptly by including your telephone number and a good time to call you back.

If you make a request for a refund, please keep your original tickets. Do not send them with your refund request.


Ask us a question

Got a question about your rail journey, your card or your pass? Post your question on our FAQ & Online Community forum, and an SNCF adviser will respond, Monday through Friday.

Connect with us on social networks
You can also visit our official Twitter or Facebook page.

On Twitter, send your question (in 140 characters or less) to @SNCF: we’ll answer you directly if we can—and if we can’t, we’ll point you in the right direction.

Post a question on Twitter

On Facebook, post your question in the Questions & Answers portion of our official page. If your question is urgent, take a look at the topics on our online Q&A page, where you’ll find our answers to questions from other customers.

Post a question on Facebook