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Your regional
client adviser

Got a question? Want to file a claim? Our regional client advisers are at your service. Here’s how to reach them.


Contacting TER

All over France, our TER advisers are on hand to assist you and answer your questions. Find the number for your region and contact us for all the information you need:

  • before your journey: the reference number for your order, information on your train, your departure and arrival stations, preparing and organizing your travel, getting the services you need, and more.
  • during your journey: traffic updates, information on your connections, duration of your journey, and more.
  • after your journey: claims, lost property and more.

Contacts

TER Alsace

Call 0 800 779 867 (toll-free from a landline inside France; number not valid from other countries). Monday through Friday 06.30-19.30 and Saturday 08.30-15.30, except bank holidays.
Visit the TER Alsace Contact page

TER Aquitaine

Call 0 800 827 872 (toll-free from a landline inside France; number not valid from other countries).
Visit the TER Aquitaine Contact page

TER Auvergne

From inside France, call 09 69 36 39 68 (no surcharge). From other countries, dial +33 9 69 36 39 68.
Monday through Friday 06.30-19.00, Saturday 10.00-17.00 (except bank holidays).

TER Lower Normandy

Call 0 800 100 244 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday 07.00-20.00 (except bank holidays).

TER Burgundy

From inside France, call 03 80 11 29 29 (you pay the cost of a local call). From other countries, dial +33 3 80 11 29 29.
Monday through Saturday (except bank holidays), 07.00-20.00.

TER Brittany

Call 0 800 880 562 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday, 07.00-20.00, Saturday 10.00-17.00

TER Centre–Val de Loire

Call 0 800 835 923 (toll-free from a landline inside France; number not valid from other countries).
Monday through Saturday, 06.00-20.00

TER Champagne-Ardenne

From inside France, call Contact'TER at 09 69 36 66 69 (no surcharge). From other countries, dial +33 9 69 36 66 69. Then:
Press 1
to speak to an adviser (Monday through Friday, 07.00-20.00)
Press 2
for direct access to our Prochains Départs (Next Departures) service (available 24/7). Simply enter the postal code for your TER station or stop.

TER Franche-Comté

Call 0 800 802 479 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday 06.30-19.00 (except bank holidays).

TER Upper Normandy

Call Aléorégion at 0 800 27 00 76 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday 06.00-21.00, Sunday 14.00-20.00 Closed on Saturdays and bank holidays.

TER Languedoc-Roussillon

Call 0 800 886 091 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday, 07.00-20.00, Saturday 09.00-14.00.

TER Limousin

Call 0 800 574 303 (toll-free from a landline inside France; number not valid from other countries).
Monday 06.00-19.30, Tuesday through Friday 07.00-19.30 (except bank holidays).

TER Lorraine

0 800 87 05 29 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday 07.00-20.00 and Saturday 09.00-14.00, except bank holidays.
From other countries, dial +33 8 00 27 05 29 (international rates apply).

TER Midi-Pyrénées

Call 0 800 31 31 31 (toll-free from a landline inside France; number not valid from other countries).

TER Nord-Pas-de-Calais

From inside France, call 0 969 369 379 (no surcharge), Monday through Friday 06.00-20.00. From outside France, dial +33 9 69 36 93 79.

TER Pays de la Loire

From inside France, call 0 810 324 324 (you pay the cost of a local call). From other countries, dial +33 8 10 32 43 24.
Monday through Friday 07.00-19.00 (except bank holidays).

TER Picardy

Call 0 800 099 565 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday, 07.00-20.00, Saturday 09.00-18.00.

TER Poitou-Charentes

TER Poitou-Charentes Services: From inside France, call 0800 872 872 tollfree.
Monday through Friday (except bank holidays), 06.30-19.30.

TER PACA

Call 0 800 114 023 (toll-free from a landline inside France; number not valid from other countries).
Monday through Friday (except bank holidays), 07.00-19.00.

TER Rhône-Alpes

From inside France, call 09 69 32 21 41 (no surcharge). From other countries, dial +33 9 69 32 21 41.
Monday through Friday, 07.00-19.00



Contacting Transilien

Our client advisers for the Paris region are on hand to answer your questions and give you the information you need--before, during and after your journey.

From inside France, call Transilien information at 3658 (€0.23/min plus any fees charged by your service provider). Transilien client advisers are at your service every day from 07.00 to 21.00. Or send us an email from the Transilien contact page.