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After-sales
service

Want to check that your tickets have been posted? Or learn more about a fine, file a complaint or find something you lost on the train or at your station? Our after-sales teams are here to help.


Suivez vos billets avec le service de suivi de commande

Track
your ticket

Say you’ve opted to receive your tickets at home by post. Normally, they’ll be issued and posted automatically, and reach you in 2 to 4 working days. If they still haven’t arrived, contact our order tracking service.

  • If the mailing address in your confirmation notice doesn’t match the address you want, write to our Customer Service unit and an adviser will make the change.
  • If the mailing address for your tickets is correct and you’re departing soon, go to a station or SNCF sales office. Bring your reservation number, and our staff will reissue your tickets at the same price.

* Applies in most cases, but there are exceptions. For more information, visit an SNCF sales office or one of our stations.


Lost & found

Want to turn in an item you’ve found—or enquire after something you’ve lost? The information desk at your arrival station can tell you when the Lost & Found office is open.

Lost & Found keeps all objects turned in to it for two months. At any time during that period, you can retrieve your item by paying a processing fee of €9, as indicated in our passenger fare sheet. This covers handling, verification, management and storage.


Une femme descend d'un train

Complaints

Have a comment on something that happened before or during your journey? Our Customer Relations department would like to know.

To get your comment to the right place, remember to give your telephone number and a good time to call you. If you’re requesting a refund, enclose your original tickets with your comments.


Fines

Do you want to talk to our fines unit, or settle a fine you didn’t pay on board? Go to www.contravention-sncf.com to get contact information and make a payment using our secure payment system.