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On-board services
& special amenities

We’ll escort you from your home to your train—and if you like, from your train to your final destination,too. Our TGV, Intercités and TER trains are designed with services and special amenities to simplify your journey and offer you the best possible travel experience.

Visit SNCF’s accessibility site (in French)

Access SNCF’s limited mobility guide (in French)


Services on trains
requiring reservations

Do you have a temporary or permanent disability? Our TGV and Intercités trains offer many services and special amenities to make your journey more comfortable.


Accès Plus information and booking

By telephone
  • dial 0 890 640 650 (+33 8 90 64 06 50 from outside France) and press 1. You pay €0.11 per minute, including tax, from a landline in France. TTC/min depuis un poste fixe
  • or dial 3635 from inside France and say “Accès Plus”. From a landline in France, you pay €0.40 including tax for the first minute and €0.11 including tax for each additional minute.
By email

Email your request to accesplus@sncf.fr

By fax

To 0 825 825 957, or +33 8 25 82 59 57 from outside France. You pay €0.15/min including tax, plus any fees charged by your service provider.

In SNCF stations and sales offices

Find a station or sales office near you

Aboard your TGV

If you travel in a wheelchair and cannot use a passenger seat, there are spaces reserved for you aboard our TGVs. When these dedicated spaces are located in a 1st-class coach, you pay the 2nd class fare, and your accompanying person* benefits from the same discount.

If no dedicated space is available and you can use a passenger seat in 1st or 2nd class, you pay the fare for the travel class of your choice, and your accompanying person travels for free or at a 50% discount, depending on the terms of your disability card*.

Please follow the safety guidelines for folding and storing your chair to ensure that everyone can move about the train freely. If your chair is bulky, feel free to ask your conductor for a temporary chair: its smaller size makes it ideal for visiting toilets that are not independently accessible.

Planning ahead will help ensure that your journey goes as smoothly as possible. The advisers at our Accès Plus Service Centre are on hand to answer all your questions and help you prepare for your travels.

* Subject to eligibility and fare availability


Aboard your Intercités train

Do you need to use a wheelchair when you travel aboard Intercités trains? We’ve provided amenities to make your journey as pleasant and comfortable as possible:

  • wider entrances to accommodate your chair more easily
  • four dedicated areas, with 4 seats featuring armrests and folding seats
  • independently accessible toilets

To help us accommodate you during your journey, you must book a seat in the dedicated wheelchair area.

* Varies with the dimensions of your wheelchair


Services on trains
not requiring reservations

Do you travel with a wheelchair? Or perhaps your mobility is temporarily limited? Whatever your circumstances, we have on-board amenities especially for you.


Aboard your train

Aboard trains not requiring reservations, you have access to seats that give priority to two passenger categories:

  • disability cardholders rated 80% or higher and accompanying persons
  • disability cardholders who are rated below 80% and whose cards are marked “difficulty standing” or “disabled priority”

Don’t hesitate to ask for information ahead of time to ensure that you book priority seating and travel in comfort.


Aboard your TER

New-generation TER trains feature independently accessible toilets and one or more spaces designed for wheelchair users, but older TERs may not.

Contact a TER Customer Relations Centre to find out whether your train or coach is wheelchair-accessible.

TER CONTACTS

TER Alsace
  • by telephone: 0 800 779 867 (toll-free from a landline inside France).
  • on the Internet, go to ter-sncf.com and choose the Alsace region. You can also select the département of your choice.
TER Aquitaine
  • by telephone: 0 800 872 872 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Aquitaine region. You can also select the département of your choice.
TER Auvergne
  • by telephone: +33 8 91 67 00 68 (€0.23/min including tax, plus any fees charged by your service provider)
  • on the Internet, go to ter-sncf.com and choose the Auvergne region. You can also select the département of your choice.
TER Lower Normandy
  • by telephone: 0 800 100 244 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Basse-Normandie region. You can also select the département of your choice.
TER Burgundy Mobigo
  • by telephone: +33 3 80 11 29 29
  • on the Internet, go to ter-sncf.com and choose the Bourgogne region. You can also select the département of your choice.
TER Brittany
  • by telephone: 0 800 880 562 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Bretagne region. You can also select the département of your choice.
TER Centre-Val de Loire
  • by telephone: 0 800 835 923 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Centre-Val de Loire region. You can also select the département of your choice.
TER Champagne-Ardenne
  • by telephone: +33 8 91 67 10 08 (€0.23/min including tax, plus any fees charged by your service provider)
  • on the Internet, go to ter-sncf.com and choose the Champagne-Ardenne region. You can also select the département of your choice.
TER Franche-Comté
  • by telephone: 0 800 802 479 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Franche-Comté region. You can also select the département of your choice.
TER Upper Normandy: Aléorégion Haute-Normandie
  • by telephone: +33 8 25 00 02 76 (€0.15/min including tax, plus any fees charged by your service provider)
  • on the Internet, go to ter-sncf.com and choose the Haute-Normandie region. You can also select the département of your choice.
TER Languedoc-Roussillon
  • by telephone: 0 800 886 091 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Languedoc-Roussillon region. You can also select the département of your choice.
TER Limousin
  • by telephone: +33 8 25 87 23 19 (€0.15/min including tax, plus any fees charged by your service provider)
  • on the Internet, go to ter-sncf.com and choose the Limousin region. You can also select the département of your choice.
TER Lorraine
  • by telephone: +33 8 91 67 10 08 (€0.23/min including tax, plus any fees charged by your service provider)
  • on the Internet, go to ter-sncf.com and choose the Lorraine region. You can also select the département of your choice.
TER Midi-Pyrénées
  • by telephone: 0 800 31 31 31 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Midi-Pyrénées region. You can also select the département of your choice.
TER Nord-Pas-de-Calais
  • by telephone: +33 8 91 67 10 59 (€0.23/min including tax, plus any fees charged by your service provider)
  • on the Internet, go to ter-sncf.com and choose the Nord-Pas de Calais region. You can also select the département of your choice.
TER Provence-Alpes-Côte d’Azur
  • by telephone: 0 800 114 023 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Provence-Alpes-Côte d’Azur region. You can also select the département of your choice.
TER Pays de la Loire
  • by telephone: +33 8 10 32 43 24
  • on the Internet, go to ter-sncf.com and choose the Pays de la Loire region. You can also select the département of your choice.
TER Picardy: Allo Picardie Mobilité
  • by telephone: 0 800 099 565 (toll-free from a landline inside France)
  • on the Internet, go to ter-sncf.com and choose the Picardie region. You can also select the département of your choice.
TER Poitou-Charentes
  • by telephone: +33 8 10 81 08 88
  • on the Internet, go to ter-sncf.com and choose the Poitou-Charentes region. You can also select the département of your choice.
TER Rhône-Alpes: Allo TER
  • by telephone: +33 9 69 32 21 41 (no surcharge)
  • on the Internet, go to ter-sncf.com and choose the Rhône-Alpes region. You can also select the département of your choice.

Overnight trains

Do you like to travel in overnight trains? They have a lot of appeal, but trains that run at night are less accessible than our daytime trains. We recommend that wheelchair users avoid them because they cannot offer the highest levels of comfort.


Overnight journeys in France and beyond

If you have a disability that limits your range of motion, please remember to request a bottom berth near the entrance of the coach when you book. This will make it easier for you to use your couchette.

Do you travel with a guide dog? If the other passengers don't object, you can bring your animal into your couchette compartment.

If the other passengers are not willing to have your guide or service dog in the compartment, call for the on-board staff, who will find an appropriate solution. If no solution can be found, the other passengers must accept your animal.

On international trains, you are not required to book the entire sleeper coach compartment, so you can travel with confidence.