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Information
& booking –
Disability access

We offer support solutions that make it easier to book both your ticket and the services you need for a safe, pleasant journey. Learn more about our support services for passengers with disabilities and/or limited mobility. And if you’re hearing-impaired, you can plan your journey using a textphone or French Sign Language (FSL).

Visit SNCF’s accessibility site

Browse SNCF’s limited mobility guide


Buying & collecting
tickets

Want to book your tickets on the Internet? Choose from our convenient solutions for collecting your ticket—in our stations, at an SNCF sales office and even in your home.

Home ticket delivery
With our home delivery service, you can pay for your train ticket electronically* and have it delivered directly to you at no extra charge. Simply select the home delivery option when you book on line, and your ticket will arrive by postal mail. Home ticket delivery is available up to 4 days before your departure (not including Sundays and bank holidays). If you live outside France, allow an average of 7 days for your ticket to arrive.

* Ticket price must be at least €1.

SNCF self-service machines
If you’ve already booked and paid electronically, you can collect your tickets immediately from one of the self-service machines in our stations and sales offices, using the credit card you used to purchase your tickets (1). Enter your record number and insert your card into the machine to get your tickets.

Ticket windows
You can also collect your tickets from one of the windows in the SNCF station or sales office of your choice. Simply present your record number and the credit card you used to purchase your tickets (1) on line.

Find an SNCF station, sales office or self-service machine near you

e-ticket service
With our e-ticket service, you can buy tickets without ever leaving the comfort of home. You’ll receive a confirmation email containing the e-ticket in your name, along with all the details of your journey. Simply print the ticket and slip it into your purse or carryon. And when you choose an e-ticket, you can change or cancel your booking from anywhere, right up until the train departs. All you need to do is log on to our website or call 36 35 (2).

(1)   Do not use a virtual credit card if you will collect your tickets at an SNCF station, sales office or authorized travel agency, and be sure that the credit card you used to purchase your tickets does not expire before you plan to collect them.

* €0.40/min including tax, plus any fees charged by your service provider.


Special assistance
services

Accès Plus for travel on the French national network
Need a little extra assistance at the station? When you travel by TGV or Intercités on the French national network, you can use Accès Plus to book your entire journey. Contact our Accès Plus advisers at least 48 hours before your departure. They’re at your service seven days a week, from 07.00 to 22.00.

Learn more about Accès Plus

Regional travel | Accès TER
If you have permanent limitations on your mobility and want to travel within one of the regions of France, consider Accès TER—a complimentary service that provides a travel assistant to meet at the station and guide you to your train. Available in Auvergne, at 29 stations in Lorraine, in Picardy, at 21 stops in Brittany, in Normandy, in Burgundy, in the Rhône-Alpes region, and at the Armentières and Libercourt stations in the Nord-Pas-de-Calais region.

Learn more about Accès TER

The Paris region | Accès Plus Transilien
Whether you travel in the Paris region only occasionally or every day, with Accès Plus Transilien you can get the information you need and even book complimentary assistance in the station. Travel on the RER A, B and E lines and on Transilien lines C, H, J, L, N and U—and relax.

Learn more about Accès Plus Transilien

 


Planning
your travel
Sign language
& chat

This service is experiencing technical difficulties at the moment. We apologise for any inconvenience experienced and we'll keep you informed once the service is once again operational.

If you’re hearing-impaired, use our on-line travel planning service to set up your journey using sign language or textphone. You can plan down to the last detail without ever leaving home.

How it works:

  • chat with an Accès Plus adviser via webcam or textphone
  • work with a sign language interpreter who can transmit your requests to your adviser immediately through a relay centre
  • book your own train tickets and special assistance service with your SNCF contact

Contact an interpreter at the relay centre