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Emergency numbers:
3117 and 31177

Though we originally launched our 3117 emergency number solely for Transilien trains in the Paris region, in June 2013 we extended it nationwide, and it's been available via SMS at 31177 since 14 December 2015. Learn more about how these numbers work and how to use them.


Emergency numbers:

French firemen (18)
French police (17)
French paramedics (15)
European emergency number (112)

When
& why?

Whenever your safety is at risk, we need to act swiftly and effectively.

SNCF has 45 emergency operators tasked with alerting first responders—firemen, police, paramedics and/or the bomb disposal unit—and relaying the location of the call along with available information on rail traffic.

Whether you’re in a station or aboard a train, if you see a suspicious or dangerous situation or an assault—or if you are the victim of one:

  • call 3117 (toll-free from mobile phone or landline), or
  • send an SMS to 31177 (you pay the usual fee for an SMS)

These numbers supplement and do not replace the standard emergency numbers for the police, fire fighters and other public emergency services in France.

Since 1 September 2015, our emergency alert service has expanded to include terrorism. SNCF operators have been specially trained for terror-related situations and will use a special procedure to handle and monitor these calls.


How it works

SNCF operators are available at these numbers 24 hours a day, seven days a week, throughout the French rail network. When you dial 3117 or send an SMS to 31177, an operator at our Call Management Centre will respond in less than 25 seconds.

Your 3117/31177 operator will ask you for key information: your identity, the nature of the call (medical emergency or threat to a passenger), the location (station and departure time, arrival station, and whether the incident took place in the front, middle or back of the train). Once these facts are established, he or she will make a formal assessment of your situation.

The caller’s number is recorded: this allows us to call you back immediately and locate you via GPS if necessary.

Based on the operator’s assessment of your situation, he or she will relay a “for action” message to SNCF’s National Safety Command Post (PCNS) and/or our Traffic Management Operations Centre.

All 45 of our operators hold a professional credential issued by the French National Council of Private Security Activities (CNAPS) certifying that they are trained to respond to any situation. Together they can handle 2,000 calls a day.