- Tickets & train status
- Passenger services
- Trains & coaches
- Fares & cards
- Customer relations
We care about every aspect of your trip—not just on board your train, but also before and after you arrive at the station. Whether we’re looking after your children or helping you get around inside the station, we’re here to make your trip easier every step of the way.
Call 3635 (€0.34/minute incl. tax, plus any fees charged by your service provider) at least 7 days before your scheduled departure and say “Accompagnement,” “Domicile-Train”.
From outside France, call +33 892 35 35 35
While Door-to-Train assistance complements our Accès Plus services for travellers with disabilities and/or limited mobility, we keep the two programmes separate to offer you the best possible service. To request on-board assistance through our Accès Plus service, call 3635 and say “Accès Plus (€0.34/minute incl. tax, plus any additional fees).
Do you have a short- or long-term disability? Do you need special assistance?
Our Door-to-Train service is made for you.
This service must be reserved at least 7 days before your departure. And if you’re a French resident, you can get a 50% tax credit when you pay for this service with Chèque Emploi Service Universel employment vouchers.
Learn more about our door-to-train service
Your child is going to visit her grandparents, but you can’t get away to take her there? A solution is at hand: youngsters age 4 to 14 can travel with Junior & Cie (“Junior & Co.”) in the care of a friendly professional. Junior & Cie is available in over 120 stations from €35 (on top of the ticket price) during school holidays, and in 19 stations on weekends.
A trained chaperone accompanies groups of up to 11 children, organizing activities along the way. When the train arrives at its destination, your child is handed over to the adult you’ve designated.
Learn more about Junior & Cie (in French)
Call 36 35 up to 9 days before your child’s date of departure and say “Junior & Cie” or “Accompagnement” (€0.34/minute incl. tax, plus any fees charged by your service provider).
From outside France, call +33 892 35 35 35.
Go to juniorcie-sncf.com (in French)
Our ticket agents and advisors are at your service.
Find the closest SNCF sales office
Call +33 (0) 890 640 650 and press 1 (€0.11/minute incl. tax from a landline, plus any surcharge) or call 36 35 and say “Accès Plus” (€0.34 incl. tax the first minute and €0.11 for each additional minute from a landline, plus any surcharge). From outside France, call +33 892 35 35 35
Send your request to +33 (0) 825 825 957 (€0.15/minute incl. tax)
Send your request to email@example.com
Visit Accessibilité.sncf.com to learn how to use our special assistance services.
Our Accès Plus, Accès TER and Accès Plus Transilien services provide special assistance to travellers with disabilities or limited mobility. Available in nearly 360 stations throughout the French rail network, in five regions and in 51 stations in the Paris region, these services cost absolutely nothing. To take advantage of them, contact your Accès Plus adviser.
And then? Relax!
This service association, created by SNCF and RATP, provides companions for children, the elderly and the disabled: each assistant is a skilled professional with training in first aid and a variety of disabilities. Whether you’re a daily commuter or an occasional traveller, Compagnons du Voyage is at your service seven days a week, throughout France and even abroad.
Visit the Compagnons du Voyage website
If you encounter service disruptions or major delays, SNCF Assistance can improve your travel experience during peak periods. Our volunteer staff are attentive and service-oriented, with an added guarantee of assistance should you need it.
If your train arrives in Paris after metro and RER lines have shut down for the night, you’ll be transported safely to your home under a special agreement between the city and Paris taxi companies.