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Special assistance

We care about every aspect of your trip—not just on board your train, but also before and after you arrive at the station. Whether we’re looking after your children or helping you get around inside the station, we’re here to make your trip easier every step of the way.


To reserve

Telephone

Call 3635 (€0.34/minute incl. tax, plus any fees charged by your service provider) at least 7 days before your scheduled departure and say “Accompagnement,” “Domicile-Train”.
From outside France, call +33 892 35 35 35

While Door-to-Train assistance complements our Accès Plus services for travellers with disabilities and/or limited mobility, we keep the two programmes separate to offer you the best possible service.  To request on-board assistance through our Accès Plus service, call 3635 and say “Accès Plus (€0.34/minute incl. tax, plus any additional fees).

From door
to train

Do you have a short- or long-term disability? Do you need special assistance?

Our Door-to-Train service is made for you.

  • Your personal travel assistant picks you up at your home and checks that everything is in order—gas and electricity turned off? burglar alarm set?—then helps with your luggage.
  • At the station, your assistant punches your ticket and helps you with any last-minute shopping—then assists you to your seat, helps you get settled, stows your luggage and makes sure you’re comfortable.
  • When you arrive, Door-to-Train assistance can also help you get from the station to your final destination.

This service must be reserved at least 7 days before your departure. And if you’re a French resident, you can get a 50% tax credit when you pay for this service with Chèque Emploi Service Universel employment vouchers.

Learn more about our door-to-train service
(in French)


Junior & Cie

Your child is going to visit her grandparents, but you can’t get away to take her there? A solution is at hand: youngsters age 4 to 14 can travel with Junior & Cie (“Junior & Co.”) in the care of a friendly professional. Junior & Cie is available in over 120 stations from €32 (on top of the ticket price) during school holidays, and in 19 stations on weekends.

A trained chaperone accompanies groups of up to 11 children, organizing activities along the way. When the train arrives at its destination, your child is handed over to the adult you’ve designated.

Learn more about Junior & Cie (in French)

To reserve

Telephone

Call 36 35 up to 9 days before your child’s date of departure and say “Junior & Cie” or “Accompagnement” (€0.34/minute incl. tax, plus any fees charged by your service provider).
From outside France, call +33 892 35 35 35.

Internet

Go to juniorcie-sncf.com (in French)

SNCF sales office

Our ticket agents and advisors are at your service.
Find the closest SNCF sales office


An SNCF agent helps a disabled passenger into a train

To reserve

Telephone

Call +33 (0) 890 640 650 and press 1 (€0.11/minute incl. tax from a landline, plus any surcharge) or call 36 35 and say “Accès Plus” (€0.34 incl. tax the first minute and €0.11 for each additional minute from a landline, plus any surcharge). From outside France, call +33 892 35 35 35

Fax

Send your request to +33 (0) 825 825 957 (€0.15/minute incl. tax)

E-mail

Send your request to accesplus@sncf.fr

Internet

Visit Accessibilité.sncf.com to learn how to use our special assistance services.

GETTING TO YOUR TRAIN

Our Accès Plus, Accès TER and Accès Plus Transilien services provide special assistance to travellers with disabilities or limited mobility. Available in nearly 360 stations throughout the French rail network, in five regions and in 51 stations in the Paris region, these services cost absolutely nothing. To take advantage of them, contact your Accès Plus adviser.

And then? Relax!

  • On your day of departure, go to the station 30 minutes before your train is scheduled to leave. An SNCF staff member will accompany you to the train, carry your luggage (up to 15 kilos) and get you settled on board.
  • When you reach your destination, an SNCF staff member will meet you and take you to your meeting point in the station. If you’re changing trains, he'll help you board your new train.
  • For travel between Lille, Lyon and Rennes, our Accès Synchro pilot program can assist you from your home to your destination

Les Compagnons
du Voyage

This service association, created by SNCF and RATP, provides companions for children, the elderly and the disabled: each assistant is a skilled professional with training in first aid and a variety of disabilities. Whether you’re a daily commuter or an occasional traveller, Compagnons du Voyage is at your service seven days a week, throughout France and even abroad.

Visit the Compagnons du Voyage website
(in French)

To reserve

Telephone

Call +33 (0)1 58 76 08 33.

Fax

Send your request to +33 (0)1 58 76 09 13.

E-mail

Send your request to info@compagnons.com

Internet

Go to compagnons.com

Post

Write to:

Les Compagnons du voyage
34 rue Championnet
LAC CG25 75018 Paris


SNCF Assistance

If you encounter service disruptions or major delays, SNCF Assistance can improve your travel experience during peak periods. Our volunteer staff are attentive and service-oriented, with an added guarantee of assistance should you need it.

  • In stations: staff members greet you and keep you informed during delays. If problems continue, they provide simple boxed meals.
  • On board trains: the conductor arranges for onboard staff to assist you.

If your train arrives in Paris after metro and RER lines have shut down for the night, you’ll be transported safely to your home under a special agreement between the city and Paris taxi companies.