Special assistance

Do you have a short- or long-term disability? Do you need special assistance?

Our Door-to-Train service is made for you.

• Your personal travel assistant picks you up at your home and checks that everything is in order—gas and electricity turned off? burglar alarm set?—then helps with your luggage.
• At the station, your assistant punches your ticket and helps you with any last-minute shopping—then assists you to your seat, helps you get settled, stows your luggage and makes sure you’re comfortable.
• When you arrive, Door-to-Train assistance can also help you get from the station to your final destination.

If you’re a French resident, you can get a 50% tax credit when you pay for this service with Chèque Emploi Service Universel employment vouchers.

Learn more about our door-to-train service
(in French)

Your child is going to visit her grandparents, but you can’t get away to take her there? A solution is at hand: youngsters age 4 to 13 can travel with Junior & Cie (“Junior & Co.”) in the care of a friendly professional.

Junior & Cie is available for over 120 destinations:

“Classique”: a trained chaperone accompanies groups of up to 11 children, organizing activities along the way. When the train arrives at its destination, your child is handed over to the adult you’ve designated.

Learn more about Junior & Cie (in French)

Our Accès Plus, Accès TER and Accès Plus Transilien services provide special assistance to travellers with disabilities or limited mobility. Available in nearly 360 stations throughout the French rail network, in five regions and in 51 stations in the Paris region, these services cost absolutely nothing. To take advantage of them, contact your Accès Plus adviser.

And then? Relax!

• On your day of departure, go to the station 30 minutes before your train is scheduled to leave. An SNCF staff member will accompany you to the train, carry your luggage (up to 15 kilos) and get you settled on board.
• When you reach your destination, an SNCF staff member will meet you and take you to your meeting point in the station. If you’re changing trains, he'll help you board your new train.
• For travel between Lille, Lyon and Rennes, our Accès Synchro pilot program can assist you from your home to your destination

This service association, created by SNCF and RATP, provides companions for children, the elderly and the disabled: each assistant is a skilled professional with training in first aid and a variety of disabilities. Whether you’re a daily commuter or an occasional traveller, Compagnons du Voyage is at your service seven days a week, throughout France and even abroad.

Visit the Compagnons du Voyage website
(in French)

If you encounter service disruptions or major delays, SNCF Assistance can improve your travel experience during peak periods. Our volunteer staff are attentive and service-oriented, with an added guarantee of assistance should you need it.

• In stations: staff members greet you and keep you informed during delays. If problems continue, they provide simple boxed meals.
• On board trains: the conductor arranges for onboard staff to assist you.

If your train arrives in Paris after metro and RER lines have shut down for the night, you’ll be transported safely to your home under a special agreement between the city and Paris taxi companies.