- Tickets & train status
- Passenger services
- Trains & coaches
- Fares & cards
- Customer relations
Book, buy and exchange tickets. Tell us what type of ticket and delivery method you prefer. We’ve got the solutions you need for fast, easy travel.
From inside France, dial 3635 any day of the week between 07.00 and 22.00. You pay €0.34/min including tax, plus any fees charged by your service provider.
Use your credit card to buy and collect tickets from a ticket window or self-service machine.
Find a station or self-service machine near you
Our employees and advisers are ready to assist you.
Find an SNCF sales office near you
Need to buy or book tickets? Easy. You can get SNCF tickets:
We also offer services that allow you to:
Choose the ticket collection method that’s most convenient for you—choose from Internet, telephone, post and more.
Want to receive paper tickets at your home address? Use our automated home ticket delivery service, and your tickets should arrive in two to four business days (1).
If the delivery address listed in your email confirmation is not correct, please contact SNCF Customer Service on the Internet.
If the ticket delivery address is correct and you will be departing soon, go to an SNCF station or sales office with the reference number for your order, and your ticket will be reprinted at the original fare (2).
(1) If your tickets do not arrive as expected, please contact our order-tracking service.
(2) These terms do apply in all cases. For more information, ask at an SNCF sales office or station.
Need to change your travel date or your destination? Depending on the train and fare you choose, you may be able to exchange or cancel your ticket or get a refund. Ask for details when you book.
You’ll find full information on train departures and arrivals on the Internet, but you can also use your landline, our mobile app, or our CD-ROM. And of course departures and arrivals are displayed in our stations. In every case, you’ll get real-time rail traffic updates, plus any changes in our train timetables.