Comments on your travel arrangements or the journey itself? Want a refund? To make life easier SNCF has one address for you to write to.

You can write to the Customer Relations Department:
Service relations clients SNCF
62 973 Arras cedex 9, France

We cannot refund or compensate any claims without the original tickets. To facilitate the processing of your claim and reduce our response time, please provide your phone number and times at which you can be contacted.

For Thalys, Eurostar and Artesia, you can write to the following Customer Service addresses:
Service Clientèle Thalys
B.P. 14
1050 Brussels 5
Belgium
Fax : +32 (0)2 504 05 00
Tel: +33 (0)825 84 25 97 (€0.15/min incl. VAT)

Eurostar
Eurostar Traveller Care
Kent House
81 Station Road
Ashford
Kent
TN23 1AP
United Kingdom
E-mail: newcomments@eurostar.co.uk

Artesia Customer Services
If you live in France or abroad (excluding Italy):
Artesia SAS
BP 10630
75421 Paris cedex 09, France

If you live in Italy:
Artesia SAS
Via Quintino Sella, 20
00187 Roma, Italy

If you do not receive a response to your claim within a reasonable time (maximum two months) or if you are not satisfied with the responses, you may contact the SNCF Mediator.