Photo credit (banner): Christophe Recoura

Fighting harassment in the transport system

Working with our transport partners Île-de-France Mobilités and RATP, we’ve taken a variety of steps to prevent harassment in the Paris region’s transport system. Here’s what we’re doing.

Published on

4-minute read

Standing up for women’s rights

Among women who use mass transit, 87% say that they’ve experienced harassment in transport settings1, ranging from suggestive or sexist remarks to sexual assault to rape. And within that group, 53% live in the Paris region.

This chilling figure clearly shows that for women, this kind of aggression is an everyday reality.

  • 3.5

    million passengers use the Transilien network every day

  • 87 %

    of women have been harassed in transport settings

Transilien trains and stations serve 3.5 million people a day. For these customers, we’re part of the fabric of life—and our facilities are among the places where unacceptable attitudes are expressed. I believe it’s important to tell everyone who sees or experiences harassment that it will not be tolerated, and Transilien SNCF and I will do everything we can to fight it.

Sylvie Charles, Managing Director, Transilien
  • 6

    women out of 10 fear being assaulted in the public transport in Paris

  • 46 %

    women have found themselves in situations where they could or would not react

Fighting harassment in the transport system

For years, we’ve taken practical steps to combat harassment in the Paris region’s mass transit system, working in partnership with transport organizing authority Île-de-France Mobilités and transit operator RATP. Learn more about our arsenal of programmes.

1000 additional agents

Around 1000 additional agents have been recruited thanks to the financial help of Île-de-France Mobilités. They are dispatched on the entire network working for SNCF and RATP as well as the OPTILE bus network, and they represent a 50% staff boost.

Better trained agents

In 2017, we launched in collaboration with the MIPROF (inter-ministerial mission for the protection of women that are victims of assaults) a programme to train SUGE security officers and train stations agents. Our goal is to teach them how to better prevent and contain violent situations—and to support, listen to, advise and guide victims of violence within the French rail network’s public transport systems.

Two other initiatives were launched in 2021 :

  • a campaign in order to raise awareness about sexual assaults among the safety representatives for the Transilien lines
  • a plan set by RATP and Île-de-France Mobilités in order to better care for victims

6000 Transilien agents fight incivilities on a daily basis

Hotline

Want to report an act of delinquency or a situation that puts a passenger at risk? Contact our hotline at 3117, and within a few seconds, your report will be received by an operator at a 24/7 call centre. You can also contact us by sending an SMS to 31177 or using our Alerte 3117 smartphone app.

Learn more about 3117

Video surveillance

Not only have we hired and trained more agents, but we’ve also made the rail system safer by expanding our video protection system.

The mass transit system in the Paris region is currently monitored by nearly 80,000 cameras, in the trains, corridors and platforms of the RATP network4, in Transilien trains and in Transilien stations5. This means 100% of the subway stations, train stations, buses and tramways are currently under surveillance, and all trains and subways are gradually being equipped as they’re being replaced.

Since the end of 2021, a new regional and operational security center gathers together all the agents in charge of the safety of the travelers in the Paris région. Under the authority of the chief of police, its aim is to make the agents more efficient in the field. Costing 8.5 M€, this special project is paid for by Île-de-France Mobilités.

On-demand stops for night buses

This service, developed by Île-de-France Mobilités, allows you to get off your night bus between stops, putting you closer to your destination. 70 bus lines in greater Paris now feature this service.

By the end of 2022, on-demand stops will be available on all lines operating in the outer suburbs of Paris after 22.00.

Stand Up training for all

The Stand Up initiative—launched by L’Oréal Paris, the NGO Hollaback! and Fondation des Femmes6 in partnership with SNCF, RATP and Île-de-France Mobilités—is designed to raise awareness of harassment and cultivate solidarity by training everyone to respond effectively. In just 20 minutes, this workshop-based programme will teach you the “5 Ds”, a simple method for reacting effectively when you see harassment in a public place. Launched in select stations in the Paris region in 2020, it is now available online.

Would you like to learn how to behave in case you’re assaulted or witness someone being assaulted ? You can access the training programme online, or else take part in the one-hour long webinar training course.

The Stand Up programme aims to reach 30,000 people in 18 months

1According to a 2016 survey by Fédération Nationale des Associations d’Usagers (FNAUT), an umbrella group of French passenger associations.

2SUGE: Surveillance Générale, SNCF’s corps of security officers.

3GPSR: Groupe de Protection et de Sécurité des Réseaux, RATP’s corps of security officers.

4 RATP (Régie Autonome des Transports Parisiens) is the mass transit authority for Paris. It operates the 16 lines of the city’s Metro system, eight of the ten light rail lines serving the Paris region (T1, T2, T3a, T3b, T5, T6, T7 and T8), some of the region’s bus lines, and part of lines A and B of the RER, the regional express network.
5 Transilien, the commuter train network operated by SNCF Voyageurs, operates RER lines A and B in partnership with RATP. It also operates RER lines C, D and E, as well as ten other lines: H, J, K, L, N, P, R, U, T4 and T11 Express.

6 The Fondation des Femmes collects donations from businesses and the public and distributes them to associations that fight violence against women and protect their rights.