Photo credit (banner): Christophe Recoura

Fighting harassment in the transport system

Working with our transport partners Île-de-France Mobilités and RATP, we’ve taken a variety of steps to prevent harassment in the Paris region’s transport system. Here’s what we’re doing.

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Standing up for women’s rights

Among women who use mass transit, 87% say that they’ve experienced harassment in transport settings1, ranging from suggestive or sexist remarks to sexual assault to rape. And within that group, 53% live in the Paris region.

This chilling figure clearly shows that for women, this kind of aggression is an everyday reality.

  • 3.5

    million passengers use the Transilien network every day

  • 87 %

    of women have been harassed in transport settings

Transilien trains and stations serve 3.5 million people a day. For these customers, we’re part of the fabric of life—and our facilities are among the places where unacceptable attitudes are expressed. I believe it’s important to tell everyone who sees or experiences harassment that it will not be tolerated, and Transilien SNCF and I will do everything we can to fight it.

Sylvie Charles, Managing Director, Transilien
  • 20 %

    of harassment victims say they received support

  • 86 %

    of people don’t know how to react when they see harassment

Fighting harassment in the transport system

For years, we’ve taken practical steps to combat harassment in the Paris region’s mass transit system, working in partnership with transport organizing authority Île-de-France Mobilités and transit operator RATP. Learn more about our arsenal of programmes.


Want to report an act of delinquency or a situation that puts a passenger at risk? Contact our hotline at 3117, and within a few seconds, your report will be received by an operator at a 24/7 call centre. You can also contact us by sending an SMS to 31177 or using our Alerte 3117 smartphone app.

Learn more about 3117

Stepping up network security

Since 2016, SNCF and RATP have recruited 900 additional employees to make the Paris network safer for women, with financial support from Île-de-France Mobilités.

These new positions include:

  • SUGE2 and GPSR3 security officers
  • mediators to reduce anti-social behaviour
  • customer care agents to help passengers feel safer in targeted stations

These employees have been trained to prevent and contain violent situations—and to support, listen to, advise and guide victims of violence within the French rail network’s public transport systems.

Video surveillance

We’ve also made the rail system safer by expanding our video protection system. Today the mass transit system in the Paris region is monitored by nearly 80,000 cameras:

  • 50,000 in the trains, corridors and platforms of the RATP network4
  • 17,000 in Transilien trains and 9,000 in Transilien stations5

On-demand stops for night buses

This service, developed by Île-de-France Mobilités, allows you to get off your night bus between stops, putting you closer to your destination.

By 2022, on-demand stops will be available on all lines operating in the outer suburbs of Paris after 22.00.

Safer commuter and metro trains

Our “Boa” trains are open from end to end, for easy access between coaches. You feel safer, and it’s easier for our on-board employees to do their job.

Boas are already operating on:

  • lines H, K, L, J, P and E (Francilien trains)
  • line R (Régio2n trains)
  • future metro lines 11 and 14

Stand Up training for all

The Stand Up initiative—launched by L’Oréal Paris, the NGO Hollaback! and Fondation des Femmes6 in partnership with SNCF, RATP and Île-de-France Mobilités—is designed to raise awareness of harassment and cultivate solidarity by training everyone to respond effectively. In just 20 minutes, this workshop-based programme will teach you the “5 Ds”, a simple method for reacting effectively when you see harassment in a public place.

Stand Up is already available at stations in the Paris region, and we’re rolling it out nationwide during 2020.

The Stand Up programme aims to reach 30,000 people in 18 months

1According to a 2016 survey by Fédération Nationale des Associations d’Usagers (FNAUT), an umbrella group of French passenger associations.

2SUGE: Surveillance Générale, SNCF’s corps of security officers.

3GPSR: Groupe de Protection et de Sécurité des Réseaux, RATP’s corps of security officers.

4 RATP (Régie Autonome des Transports Parisiens) is the mass transit authority for Paris. It operates the 16 lines of the city’s Metro system, eight of the ten light rail lines serving the Paris region (T1, T2, T3a, T3b, T5, T6, T7 and T8), some of the region’s bus lines, and part of lines A and B of the RER, the regional express network.
5 Transilien, the commuter train network operated by SNCF Voyageurs, operates RER lines A and B in partnership with RATP. It also operates RER lines C, D and E, as well as ten other lines: H, J, K, L, N, P, R, U, T4 and T11 Express.

6 The Fondation des Femmes collects donations from businesses and the public and distributes them to associations that fight violence against women and protect their rights.