Sustainable mobility platform
At SNCF our goal is to ensure that everyone has access to transport services and information that address social and environmental needs without losing sight of affordability. That’s why we’ve positioned ourselves as a mobility platform that serves local economies and supports the ecological and inclusive transition.
Serving rural communities
Our rail network helps bring regions together, in part by continuing to operate local lines to small, isolated communities.
In practice, this means:
- staying in constant dialogue with national, regional and metropolitan transport organizing authorities
- developing innovative solutions for modernizing and maintaining the network
- cutting the cost of maintaining and upgrading small local lines
of our network consists of small local lines¹
< 2% of passengers travel on small local lines¹
Simplifying mobility in low-density areas
We’re serving low-density regions by expanding ride-sharing and experimenting with online hitchhiking and other shared mobility solutions.
We’re experimenting with a new shared mobility service for travellers in areas with little public transport. Inspired by hitchhiking apps, Stop Connecté is a hybrid between ride-sharing and traditional hitchhiking, connecting passengers and drivers through interactive panels at key stopping points. Posting your destination and handling payment are easy: an SMS is all it takes.
In low-density areas, cars are often the only mobility solution. To give these communities more options, we’ve partnered with the Écosyst’M ride-sharing organization to promote a responsible ride-sharing service that supports three good causes: revitalizing local economies, cutting greenhouse gas emissions, and making short trips and door-to-door journeys easier for everyone.
Making high-speed rail affordable for the greatest number
additional passengers are expected on our trains by 2020 (all services)
Without OUIGO, 6 in 10 passengers wouldn’t choose rail; 1 in 3 wouldn’t travel at all²
of OUIGO passengers travel for less than €25
of TGV passengers will take OUIGO in 2020, up from 13% in 2018
Deals to Europe as well
IZY is a low-cost rail offer from Thalys that meets three key transport requirements: it’s affordable, it’s flexible, and it’s kinder to the planet. As well as being cheaper, greener and more comfortable than travelling by car, it whisks you from Paris to Brussels in just 2h30.
Easier mobility for all
At SNCF, our commitment to accessibility stretches back almost 25 years. We’re doing whatever we can to make sure everyone—including people with disabilities—can access our trains, stations and digital tools and services.
Improving our stations
We’re making SNCF stations more comfortable and accessible by adding around 20 improvements to each of them—redesigned ticket windows, tactile floor paths, enhanced lighting, an elevator on every platform, footbridges and more.
Every year we carry out substantial works in dozens of stations across France3, and we’re working with nine French associations for seniors and people with disabilities to ensure we meet their accessibility needs.
employees trained to assist people with disabilities in the Paris region
stations are now accessible, with 730 planned by 2025
passengers with disabilities annually
travellers use our personal assistance services annually
What we’re doing
In keeping with a French law passed in 2005 to ensure equal rights and opportunities for people with disabilities, we’ve made accessibility a central plank of our strategy. Our goal is to make sure all passengers have access to all stations and trains.
How we’re doing it
Our Accessibility Masterplan for 2016-2025 sets out what we’re doing on this front. Commitments include making our stations accessible, training our staff, adapting our passenger information systems and rolling stock, providing assistance to people with limited mobility, and more.
Bridging the digital divide
The need for digital access is especially critical in rural areas, where people can only access public services by travelling long distances or going online. To support these communities, we’ve teamed up with PIMMS (Points d’Information et de Médiation Multi Services)—drop-in centres where local residents can get free help with everyday transactions—for the past 24 years. Of the 66 centres throughout France, SNCF is a partner in 58 and our Keolis subsidiary is involved in 38.
40,000 people used our digital resource centres in 2018
The PIMMS programme was launched in 1995, and there are now 66 centres across France, offering assistance with everyday transactions to people with little or no direct access to public services. The programme also offers extended services that complement those of the French State, local municipalities and other public and private providers.
In addition to making services more accessible, PIMMS act as a career springboard for the SNCF staff members they employ, steering them towards permanent skilled positions. Some 60% of these workers move into a long-term job or a credentialing programme when they leave the network, and we actively support this effort.
For example, we’ve recruited about ten new employees to work aboard our trains and in our stations through SNCF’s Target: Jobs programme. Keolis has taken the same approach, offering jobs to a total of 34 mediators.
Helping communities thrive
Because we do business throughout France, we’re more than just a transport operator. We offer holistic solutions tailored to the challenges of each locality, addressing social needs, creating jobs and protecting the environment.
Through partnerships with local communities and regular contact with their elected officials, we’ve rolled out a wide range of initiatives in areas such as:
- the environment
- civic responsibility
Better living in the heart of the city
Stations are at the heart of urban development, and at SNCF we’re reinventing them for the 21st century. Through City Booster, an ambitious effort led by SNCF Gares & Connexions, we’re transforming our stations into thriving urban hubs, with all the economic, environmental, social and cultural benefits that come with them.
Our aim? Step up the pace of modernization in our stations. By 2020, we’ll have invested €700 million to raise the bar for intermodal transport—as well as local shops and services—at 600 small and medium-sized stations throughout France. Our successful reinvention of Gare Saint-Lazare in Paris is a flagship example of this programme in action, and we’re already working on additional projects at Paris Montparnasse, Bordeaux, Lyon Part-Dieu and Paris Nord stations.
of French people live within 10 km of a station
Green neighbourhoods for the cities of tomorrow
Problem: find a way to create value from disused rail properties. Solution: transform them into innovative, sustainable new urban spaces.
Working through SNCF Immobilier, our real estate arm, we’re making more of our land available for social housing and other residential developments that support the goals of the French State.
Chapelle International, a green neighbourhood built on a 7-ha former rail facility in north Paris, is a perfect example. This project was intentionally designed to support biodiversity and the circular economy: in addition to offices, housing (including nearly 50% social housing) and public spaces and amenities, it includes rooftop urban agriculture and a multimodal logistics hub with an urban rail terminal. Paris Mayor Anne Hidalgo is delighted. “Chapelle International can accommodate four rail shuttles. That’s the equivalent of 500 trucks,” she noted.
This type of urban planning builds sustainable development principles into its structure and design. Sustainable resource and waste management and significantly lower energy costs set it apart from other developments, and it creates innovative habitats with solar panels, new collective heating systems, planted roofs and more. Green neighbourhoods also aim to be a model for social, generational and functional diversity, with intermodal transport playing a critical role.
1 Source: SNCF Réseau data, 2017
2 From a TNS Sofres study carried out in Summer 2018
3 In accordance with our commitments under new accessibility requirements launched by the French State in 2014 (Agendas d'Accessibilité Programmée, or Ad’AP)