Submit your complaint to our customer service department | SNCF

Go to accessibility parameters
Go to main menu
Go to content
Go to footer

Was there a problem during your Ouigo journey? Here’s how to submit your complaint to our customer service department.

Updated on 5 December 2019

Ouigo

Was there a problem during your Ouigo journey? Send your complaint to our customer service department using this on-line form.

Consult the FAQ

SNCF Customer Relations - Ouigo
62973 Arras Cedex 9