Submit your complaint to our customer service department | SNCF

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Was there a problem during your TER or Transilien journey? Here’s how to submit your complaint to our customer service department.

Updated on 26 March 2020

TER

If you had a problem during your TER journey, please visit the website for your regional TER service to make a complaint.

If your journey included both TGV inOUI and TER transport, you can use the TGV inOUI & Intercités complaint form for your entire itinerary.

Choose a region