TGV INOUI & Intercités

Was there a problem during your TGV INOUI or Intercités journey? Under our Garantie Voyage programme, you can make your complaint on line. Simply submit your complaint to our customer service department.

Submit your complaint on line

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Your complaint

Was there a problem during your TGV inOUI or Intercités journey? Simply complete the complaint form below. Note: During the school summer holidays, processing times can be longer due to high volumes, so please be patient as we handle your request. You are our priority, and we make every effort to respond to you as quickly as possible.

Service Relation Client SNCF
62973 ARRAS Cedex 9

Was your TGV inOUI or Intercités train more than 30 minutes late?

You’re entitled to compensation under our G30 guarantee. Submit your request on line or by postal mail.

Submit your request