Thalys, Eurostar & TGV Lyria
Thalys, Eurostar & TGV Lyria
Was there a problem during your Thalys, Eurostar or TGV Lyria journey? Here’s how to submit your complaint to our customer service department.
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Thalys complaints
To request a refund for a ticket purchased on OUI.sncf, please click on the TGV INOUI & Intercités tab above and fill out the form.
To request a refund for a ticket purchased on the official Thalys website, please visit the site by following the link below.
Izy Thalys complaints
Was there a problem during your Izy Thalys journey? Send your comments to our customer service department using this on-line form.
Thalys Customer Service
P.O. Box 14
B - 1050 Brussels 5
BELGIUM
Eurostar complaints
Want to make a complaint about your journey? Contact Eurostar customer service on line.
Eurostar Traveller Care
Kent House, 81 Station Road
Ashford
Kent
TN23 1AP
UNITED KINGDOM
TGV Lyria complaints
To make a complaint about your journey, simply complete the TGV inOUI complaint form below. All on-line requests are handled within five days—including weekends and bank holidays.
SNCF Customer Relations
62973 ARRAS Cedex 9
FRANCE
In accordance with European Regulations on the rights and obligations of rail passengers, compensation can take the form of a paper voucher, an e-voucher or, if you request, a bank transfer.
If you request a bank transfer, please note that we will apply the percentages specified under European regulations: 25% of your ticket price for delays of 60 minutes or more, and 50% of your ticket price for delays of 120 minutes or more).