Thalys, Eurostar & TGV Lyria
Was there a problem during your Thalys, Eurostar or TGV Lyria journey? Here’s how to submit your complaint to our customer service department.
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Thalys complaints
To request a refund for a ticket purchased on OUI.sncf, please click on the link below and fill out the form.
To request a refund for a ticket purchased on the official Thalys website, please visit the site by following the link below.
Izy Thalys complaints
Was there a problem during your Izy Thalys journey? Send your comments to our customer service department using this on-line form.
Thalys Customer Service
P.O. Box 14
B - 1050 Brussels 5
BELGIUM
Eurostar complaints
Want to make a complaint about your journey? If you bought your tickets on OUI.sncf, fill out the TGV INOUI & INTERCITÉS form.
Did you purchase your tickets on the Eurostar website? Then contact the Eurostar customer service on line.
Eurostar Traveller Care
Kent House, 81 Station Road
Ashford
Kent
TN23 1AP
UNITED KINGDOM
TGV Lyria complaints
To make a complaint about your journey, simply complete the TGV LYRIA complaint form below. All on-line requests are handled within a maximum of 14 days.
SNCF Customer Relations
62973 ARRAS Cedex 9
FRANCE
In accordance with European Regulations on the rights and obligations of rail passengers, compensation can take the form of a paper voucher, an e-voucher or, if you request, a bank transfer.
If you request a bank transfer, please note that we will apply the percentages specified under European regulations: 25% of your ticket price for delays of 60 minutes or more, and 50% of your ticket price for delays of 120 minutes or more).