Photo credit (banner): Maxime Huriez / SNCF

Contact us by telephone

Want to give us a call? Here’s how to find the right contact.

Updated on

3635

Want to get a traffic update, check a train timetable, buy a ticket for travel in France or another country or get a ticket exchange or refund?

Seven days a week, 07.00-22.00
Our service is free: you pay only the cost of your call.

Best times to call our 3635 customer service number

Best times to call our 3635 customer service number

Need to call us? Save time by avoiding periods when call volume is high.

Monday through Friday

  • Low call volume (best time to call)
    07.00-08.00 and 13.00-16.00
  • Moderate call volume
    08.00-10.00, 12.00-13.00, and 16.00-18.00
  • High call volume (extended wait times)
    10.00-12.00 and 18.00-22.00

Saturday

  • Low call volume (best time to call)
    07.00-09.00 and 13.00-18.00
  • Moderate call volume
    09.00-11.00
  • High call volume (extended wait times)
    11.00-13.00 and 18.00-22.00

Sunday

  • Low call volume (best time to call)
    07.00-10.00 and 13.00-16.00
  • Moderate call volume
    10.00-13.00 and 16.00-17.00
  • High call volume (extended wait times)
    17.00-22.00

Regional contacts

Got a question or a comment? Need to file a claim? Here’s all the contact information you need. Our regional client advisers are on hand to assist you.

Contact us at 09 69 32 21 41
Monday through Friday, 07.00-19.00 and Saturday, 08.00-13.00. No surcharge for the call.

Contact us at 03 80 11 29 29
Monday through Friday, 07.00-20.00, for the cost of a local call.

Inside France, call toll-free: 08 00 88 05 62
Monday through Friday, 06.15-20.00, and Saturday, 10.00-17.00.

From inside France, call toll-free: 08 80 83 59 23  
Monday through Friday, 06.00-20.00.

From inside France, contact us at 03 80 11 29 29
Monday through Friday, 06.30-19.00, for the cost of a local call.

From inside France, call toll-free: 08 05 41 54 15  
Monday through Friday, 06.30-19.30, and Saturday, 09.00-14.00.

From inside France, call toll-free: 08 00 31 31 31
Monday through Friday, 07.00-20.00, and Saturday, 09.00-14.00.

From inside France, call toll-free: 08 00 80 18 01
Monday through Friday, 06.00-21.00, and Sunday, 14.00-20.00.

From inside France, call toll-free: 08 00 87 28 72
Monday through Friday, 06.30-19.30.

  • Nord and Pas-de-Calais départements
    From inside France, call toll-free: 08 05 50 60 70
    Monday through Friday, 06.00-20.00.
  • Aisne, Somme and Oise départements  
    From inside France, call toll-free: 08 05 50 60 70
    Monday through Friday, 06.00-20.00, and Saturday, 09.00-18.00.

From inside France, call toll-free: 08 00 11 40 23
Every day, 07.00-21.30.

From inside France, call toll-free: 08 00 58 42 60
Monday through Friday (except bank holidays), 07.00-20.00.

From inside France, call the SNCF Transilien information line at 3658 (the service is free: you pay only the cost of your call.). Transilien client advisers are at your service every day from 07.00 to 20.00.

You can also contact the Transilien Client Service via Twitter @TransilienSav or the online form

Visit the OUI.sncf contact page to get all the information you need to ask a question, submit comments and book your next journey.

Go to the OUI.sncf contact page

Outside France

Want to contact Eurostar or Thalys, or call us from outside France?

We’ve got a special phone number just for you. If booking on line or with one of our authorized travel agents isn’t convenient, you can use this international line to do whatever you need from wherever you are.  

Dial 00 33 1 84 94 3635 and follow the instructions. You’ll pay the cost of an international call, plus any applicable operator charges.

Emergency numbers

Need to contact us urgently?

Inside France, dial 3117 (the call is toll-free from your mobile or landline), or send us an SMS (usual cost) at 31 17 7. You’ll be connected with an operator in less than 25 seconds.

Both of the numbers are available 24/7, anywhere in the French rail network.

Our 3117 and 3117 7 numbers are exclusively for calls related to security, harassment, emergencies and assistance, and cannot be used for business transactions. 

If you have information about a terrorist threat, please call 3117 (inside France).
Our operators have been specially trained to respond and will use special procedures to handle and track these calls.