TER and Transilien

Did your TER or Transilien train arrive late? Learn more about how we compensate you and how to document the delay.

TER trains

Are you required to submit proof of your delay to a third party? Visit the applicable TER site to create the documentation you need. Please note that the G30 guarantee does not apply to regional trains.

Choose a region

Transilien

In general, Transilien does not compensate passengers for delays. The only exception is extreme cases such as the Seine River flood in 2016.

Download certificate of delay

Track your Transilien compensation request