SNCF digital vouchers

We offer digital vouchers as part of our 30-minute on-time guarantee. They’re convenient, easy to use and eco-friendly.

Learn more about our G30 guarantee

How to get your voucher

Delayed? We compensate customers with easy-to-use, eco-friendly digital vouchers under our 30-minute on-time guarantee. Learn more here about how they work and how to use them.

How to get your voucher

Get your voucher in four easy steps:

  • locate the six-letter reference code on your ticket
  • use your reference code to complete our G30 form on line
  • you’ll receive an initial e-mail confirming that your request is being processed, followed by another 24-48 hours later, specifying the amount of compensation
  • a few days after that, we’ll send your voucher to your e-mail address. You can use it immediately.

Digital vouchers are:

Convenient, easy-to-use SNCF digital vouchers:   

  • can be transferred to others
  • can be used for multiple purchases
  • are valid for one year

What kinds of journeys does my digital voucher pay for?

  • we accept your voucher as payment for any SNCF journey within France, except for Transilien, TER, Ouigo and our Auto/Train service
  • it can also be used for TGV and Intercités trains originating in France and serving these border destinations: Ventimiglia, Italy; Irun and Portbou, Spain; and Vallorbe, Basel and Geneva, Switzerland

You can use your digital voucher:

  • in SNCF stations and sales offices
  • on line at OUI.sncf
  • by telephone. From inside France, call 3635. (Our service is free: you pay only the cost of your call.) Outside France, dial +33 8 92 35 35 35.
  • at many travel agents and self-service machines in our stations. Vouchers are being added gradually to these SNCF sales channels.

You cannot use your digital voucher:

  • to buy SNCF services (such as railcards, passes and packages) or group or mini-group fares
  • aboard trains or to pay additional fees or fines after the fact
  • with foreign distributors
  • to make up the difference when you exchange a ticket for another at a higher fare
  • in combination with any other voucher or promotional code