Paying your fine on line
It’s easy with our 100% secure payment platform. Enter your name, fine number and bank details, and you can pay your fine in three clicks.
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Our payment platform uses SSL/TLS and 3D-Secure technology (or Verified by Visa/MasterCard SecureCode), so you can enter your bank details with confidence.
Other payment methods
Choose from three options:
- by mail. Make your cheque payable to SNCF-Voyageurs and send it to one of the centres on the back of your payment slip, or to the address shown on your reminder letter.
- by phone. Call us at 04 26 21 16 00 Monday through Friday (except bank holidays), 08.15-18.30. You pay the cost of a local call. Outside France, dial +33 4 26 21 16 00.
- in a station. Pay with cash, credit card or check, and be sure to bring your payment slip with you.
Need to pay a fine?
Under the French Code of Criminal Procedure (Article 529 and following), your citation constitutes a proposed settlement. If you pay your fine within the statutory deadline of three months, you will not be prosecuted.
Didn’t pay your fine?
If you do not pay within three months, the case will be transferred to the French Public Prosecutor, and you will have to pay the French Public Treasury (Trésor Public) an increased fine ranging from €180 to €375.
Have several unpaid fines?
Under French law, habitual fraud (fraude d’habitude) is a crime punishable by six months in prison and a €7,500 fine. “Habitual” means that the individual in question has received more than five citations for travelling without a ticket (or for travelling on an invalid or insufficient ticket) within a 12-month period, with no settlement under Article 529-3 of the French Code of Criminal Procedure. If you deliberately give a false address or identity, you are subject to a €3,750 fine.
Disputing your fine
Want to dispute a fine you’ve received?
If you act within three months of the date the fine was issued, you have two options:
- dispute the fine on line via our dedicated site
Dispute your fine on line (in French)
- dispute the fine in writing. Send correspondence to SNCF Voyageurs at the Collection Centre address on your payment slip, or at the address shown on the reminder letter.
Under Article 529-5 of the French Code of Criminal Procedure, your written dispute will be forwarded to the French Public Prosecutor, who will decide whether it is valid or not. If the prosecutor rejects your dispute, and you fail to pay your fine within the deadline, you will be subject to criminal prosecution.
- French Code of Criminal Procedure, Articles 529-3 to 529-5
- French Transport Code, Articles L2241-1 and following
Settlement occurs through payment of a fixed fine, plus, where applicable, the price due for the transport ticket, to the transport operator on whose behalf the security service is provided.
Payment is made:
- at the time the citation is issued, directly to one of the agents referred to in Article L.2241-1 I (4) or (5) of the French Transport Code; or
- within three months after the citation is issued, to the transport operator referred to in the first paragraph at the address indicated in the settlement proposal. If the latter option is chosen, case management costs will be added to the amount due.
As data controller, SNCF Voyageurs conducts automated processing of personal data for purposes of (i) managing and centralizing citations issued by rail transport police, as well as collection of the related fines; (ii) detecting repeated offences and intentionally false statements of name and address; (iii) managing communications with judicial authorities in connection with the collection of increased fixed fines; (iv) improving the reliability of identification data by connecting to third-party databases in order to improve collection of police reports; (v) enriching existing data in the collection system with third-party databases and (vi) preparing anonymous statistics.
Processing of the data is required to investigate, record and prosecute violations of rail transport rules.
The collected data are processed only for a limited period of time, until the fines are paid, and are retained only for so long as required by applicable law.
Moreover, they are processed only by authorized agents of SNCF Group and its direct and indirect subsidiaries and by the offices and/or service providers charged with collections. They are not disclosed to any third parties, with the exception of the judicial authorities.
In accordance with Articles 104 and following of Act No. 78-17 of 6 January 1978, all persons have the right to gain access to, rectify, delete or limit processing of their personal data, as well as to determine what will be done with their personal data after their death, and to object (with good cause, where applicable) to the processing of their personal data.
All persons, upon providing proof of their identity, may exercise these rights by writing to:
- at this email address
- or to: Correspondante DPO TER - Département juridique de SNCF Voyageurs – TER Campus INCITY, 116, cours Lafayette CS 13511 69489 LYON Cedex 03 France.
All persons have the right to submit a claim to the CNIL (Commission nationale Informatique et Libertés), the French data protection authority.
Want to know more about paying fines? Contact us by telephone at 04 26 21 16 00 Monday through Friday (except bank holidays), 08.15-18.30. You pay the cost of a local call. Outside France, dial +33 4 26 21 16 00. Or use our online platform to dispute your fine.
It’s 100% secure and accessible 24/7.