Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Booking & buying

How do you buy a ticket for your pet? What should you do if you forget your Avantage card? How do you book a seat next to someone who’s already got a ticket? Here are answers to the most common questions from SNCF customers across all communications channels.

Booking & buying

The passenger name on an e-ticket cannot be changed. Your e-ticket is non-transferable: it is issued in your name, and you must present identification when your ticket is checked. As a result, your e-ticket may not be used by anyone else.

No. Metro tickets can only be purchased at sales points in select stations.

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Trains become unavailable for booking when they are full. In this case, check the timetables for other options, or contact your travel agent to receive an alert if a seat opens up on the train you want.

To pay with a holiday voucher, you must visit an SNCF ticket window, an SNCF sales office or a travel agent.

Important: you cannot receive change when you pay with a voucher.

Go back to your travel agent’s website and enter the information you used for the original booking. You can also contact their order-tracking service.

If you bought your ticket through an SNCF sales channel, please visit an SNCF agent or sales office, or call 3635 from inside France (cost of a local call). From outside France, dial +33 1 84 94 36 35.

To buy a ticket for a pet after you’ve bought one for yourself, visit an SNCF ticket window or self-service machine. You can also contact our telephone support service 7 days a week, and provide your travel dates. Dial 3635 (no surcharge) in France, or +33 1 84 94 36 35 from outside France. Once connected, say “Billets”. For service in English, wait for the prompt “For this service in English, press #85”, and follow the instructions.

When you fill in the second passenger’s profile, tick the “Travel companion Carte Avantage” box.

The rate for tickets is 10%.

VAT on transport is not deductible.

If the train is full, you can book a ticket but you are not guaranteed a seat.

Reservations are required for TGV trains, and all passengers must have a ticket.


E-tickets are linked to your Voyageur card when you book. To add them afterwards, please call the Voyageur programme and speak with a telephone representative.

To print a receipt, please go back to the place where you bought your ticket—a station, an SNCF sales office, an authorized travel agent (brick-and-mortar or online), or an app.

Your travel agent may be able to help you select the coach and seat you want. The booking system will try to place you as close as possible to your companion.

You can also speak with a telephone representative any day of the week. From inside France, dial 3635 (no surcharge). From outside France, call +33 1 84 94 36 35.

If you have the Assistant SNCF app, you can store your card on your smartphone or other device. Simply download the app, enter your card number and follow the instructions.

Learn more about the Assistant SNCF app

Learn more about digitizing your cards

Visit an SNCF sales office or call customer service. From inside France, dial 3635 between 07.00 and 22.00 (no surcharge). From outside France, call +33 1 84 94 36 35.


Next time you’re searching for a train, look at the very first page. In the Passengers section, click on Complete my profile, and you’ll see a number of options, such as age range, Season ticket and Loyalty card. Scroll down to the box marked “Promo code or voucher” and paste the code from your e-voucher into the box. When you begin your search, a small box will pop up to confirm that the amount will be deducted from your final payment.

Follow the link below to get complete information on our updated fare offer and new Avantage cards.

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