Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Customer service

Here you’ll find answers to the most common questions from SNCF customers across all communications channels. Topics include train service in France and beyond, booking and buying tickets, discount cards and passes, TGVmax and on-board services.

Customer service

The number for the Collection Centre is +33 (0)4 26 21 16 00.

There is no surcharge for your call, and the Centre is open from 09.00 to 18.00.