Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Customer service & Complaints

How do you contact Customer Service? Here are answers to the most common questions from SNCF customers across all communications channels.

Updated on

Customer service

The number for the Collection Centre is +33 (0)4 26 21 16 00.

There is no surcharge for your call, and the Centre is open from 09.00 to 18.00.

Here’s everything you need to know to submit a complaint to an SNCF Group carrier.

Learn more