Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Customer service & Complaints

How do you contact Customer Service? Here are answers to the most common questions from SNCF customers across all communications channels.

Updated on

Customer service

The number for the Collection Centre is +33 (0)4 26 21 16 00.

There is no surcharge for your call, and the Centre is open from 09.00 to 18.00.

Here’s everything you need to know to submit a complaint to an SNCF Group carrier.

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If you receive an email or SMS notifying you that your train has been cancelled, the best approach is to request a refund from the seller of your ticket—SNCF Connect, online travel agents, 3635, or an SNCF station.