Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Delays

How can you tell if your train is delayed? What should you do if you miss your connection? Here are answers to the most common questions from SNCF customers across all communications channels.

Updated on


If you booked your journey end-to-end in a single record, the connection time you need is built in.

If your first train is late, the train manager will come through your coach to identify connecting passengers and organize the rest of your journey. 

If you missed your connection and would like to receive a refund for your tickets, please request your refund online.

Request your refund