Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Delays

Trains en France et en Europe, achats, réservations, cartes et abonnements, TGVmax, retards, ou encore services à bord… Trouvez ici les réponses aux questions les plus fréquemment posées à nos agents sur nos différents canaux de communication.


If you booked your journey end-to-end in a single record, the connection time you need is built in.

If your first train is late, the train manager will come through your coach to identify connecting passengers and organize the rest of your journey. 

If you missed your connection and would like to receive a refund for your tickets, please request your refund on line.

Request your refund