Before you contact customer service, we recommend consulting our FAQs. If you have a specific question that isn’t covered by the FAQs page, you can send a request from the link below:
You can also get in touch by calling +33 (0)9 80 98 01 76 between 09.00 and 19.00 CET any day of the week. There’s no surcharge if you call from inside France.
Do you have a MAX ACTIF pass? To contact MAX ACTIF/MAX ACTIF+ customer service, complete our contact form, or call +33 (0)9 70 60 99 80, Monday through Friday, 08.00-20.00 CET.
Do you have a MAX SENIOR pass? To contact MAX SENIOR customer service, complete our contact form, or call +33 (0)9 80 98 01 66 between 09.00 and 19.00 CET any day of the week. There’s no surcharge if you call from inside France.
When the page opens, go to the white MAX JEUNE banner at the top of the page, and click on the grey “Mon espace MAX” button. A new page will open under the title, “Log in with your credentials”. Fill in your email address and the password for your MAX JEUNE account, then click the “Log in” button.
Voilà! You’re connected to your MAX JEUNE account.
If you’re using the mobile app, you can log out of your OUI.sncf account and enter all your information (MAX JEUNE pass number, birthdate, etc.) or go directly to the OUI.sncf website.
The MAX JEUNE pass is available only to travellers ages 16-27.
When you sign up for MAX JEUNE, you commit to holding your pass for at least 3 months: you may not cancel it during this introductory period. With MAX JEUNE, you can reserve free tickets for TGV and Intercités trains with required booking to any destination in France, starting 30 days before departure. During peak traffic periods, some trains are not open to MAX JEUNE pass holders.
With a MAX JEUNE pass, you travel 2nd class, and booking opens 30 days before departure. More seats are added throughout the month, up to the day before departure. If you book a journey and do not cancel, you must take it. We will send SMS reminders two days and one day before departure: you must confirm or cancel your journey from your MAX JEUNE account. If you do not respond by 17.00 on the day before departure, your journey will be cancelled.
You may have up to 6 MAX JEUNE bookings at a time. Your account keeps a running tally, and as you make each journey, a new booking opens up. You are limited to one departure per city per day, and you must choose an exact departure time. You may not board any train without a ticket specifically for that train, and if you are late or change your mind, you must cancel your ticket before the train departs.
Once on board, you must present an original identity document.
Your MAX JEUNE pass is issued in your name: it is personal and cannot be transferred to anyone else.
Please read the terms of sale for your MAX JEUNE pass carefully to understand the cancellation process.
Under these General Terms & Conditions, either the Payer or the Pass Holder (if different from the Payer) may cancel the Pass after three (3) months, counting from the sign-up date. To cancel, contact MAX JEUNE customer service:
- log in to the Pass Holder’s account, click on the “Contact us” link and choose the Cancellation (Résiliation) option in the contact form
- go to the MAX JEUNE area on an online vendor site or in the mobile app of an authorized distributor to which the Payer has access, and choose the Other (Autres) option
To cancel your card, you must file your request at least seven (7) days before the last day of the month.