Frequently asked questions: Mon Identifiant SNCF

Mon Identifiant SNCF (email and password) is a unique identifier that lets you access your customer account from any SNCF digital space.

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When you log into your customer account, your user ID is the email address you entered when you created the account.

There is a 2-factor authentication process for accessing your account:

• first, log in with the email address and password you chose for your “Mon Identifiant SNCF” identifier
• then enter the 6-digit verification code sent to the email address associated with your account

Forgot your password? You’ll need to reset it to access your customer account.

Reset your password