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Frequently asked questions: Mon Identifiant SNCF

Need help logging in to your Mon Identifiant SNCF account? Here’s how it works.

Mon Identifiant SNCF

Mon Identifiant SNCF (email and password) is a unique identifier that lets you access your customer account from any SNCF digital space.

Learn more (in French)

When you log into your customer account, your user ID is the email address you entered when you created the account.

There is a 2-factor authentication process for accessing your account:

  • first, log in with the email address and password you chose for your “Mon Identifiant SNCF” identifier
  • then enter the 6-digit verification code sent to the email address associated with your account

Forgot your password? You’ll need to reset it to access your customer account.

Reset your password