Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Phishing

What is phishing and how do you spot it? Here are answers to the most common questions from SNCF customers across all communications channels.

Updated on


Phishing is a form of online fraud. Scammers try to trick you into giving them personal data by posing as a legitimate contact. The aim is to steal your identity, your money and/or your data. They may target personal data such as the number, expiration date and security code of your credit card, the user ID and password for your email or online bank account, your social security number and more.

Fake email and SMS messages that seem to come from SNCF can be very deceptive, because they use our logos and colours. But there are tell-tale signs that give them away. Phishing messages usually have little to no personalization because they’re generally sent to many people at once. They often contain spelling and grammatical mistakes, which you can spot by looking closely at the content. Lastly, scammers will usually try to tempt you with an extremely attractive offer, so be vigilant when an email promises a special offer or gift, contains an alert or claims to be urgent.