Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: Refunds

How do you file a refund claim? How do you request a refund if your train is cancelled? Here are answers to the most common questions from SNCF customers across all communications channels.


Was your train cancelled due to traffic problems? Here’s everything you need to know to submit a complaint to an SNCF Group carrier.

Learn more

If you bought your ticket online, it’s important to return to the same website and follow its procedures for purchases and refunds.

Go to the SNCF Connect website