Photo credit (banner): Géronimo Potier / SNCF

Frequently asked questions: TGVmax

Here you’ll find answers to the most common questions from SNCF customers across all communications channels. Topics include train service in France and beyond, booking and buying tickets, discount cards and passes, TGVmax and on-board services.

TGVmax

Before you contact customer service, check out our FAQs. The answer to your question is will almost certainly be there. If you have a specific question that is not covered by the FAQs page, you can send a request from the link below:

Contact customer service

You can also get in touch by telephone. Call +33 (0)9 80 98 01 76 between 09.00 and 19.00 any day of the week. From inside France, there’s no surcharge, and you pay the cost of a local call.

 

Log in to the OUI.sncf website.

When the page opens, go to the white TGVmax banner at the top of the page, and click on the grey “Mon espace MAX” button. A new page will open under the title, “Log in with your credentials”. Fill in your email address and the password for your TGVmax account, then click the “Log in” button.

Voilà! You’re connected to your TGVmax account.

If you’re using the mobile app, you can log out of your OUI.sncf account and enter all your information (TGVmax pass number, birthdate, etc.) or go directly to the OUI.sncf website.

The TGVmax pass is available only to travellers ages 16-27.

When you sign up for TGVmax, you commit to holding your pass for at least 3 months: you may not cancel it during this introductory period. With TGVmax, you can reserve free tickets for TGV and Intercités trains with required booking to any destination in France, starting 30 days before departure. During peak traffic periods, some trains are not open to TGVmax pass holders.

See available trains

With a TGVmax pass, you travel 2nd class, and booking opens 30 days before departure. More seats are added throughout the month, up to the day before departure. If you book a journey and do not cancel, you must take it. We will send SMS reminders two days and one day before departure: you must confirm or cancel your journey from your TGVmax account. If you do not respond by 17.00 on the day before departure, your journey will be cancelled.

You may have up to 6 TGVmax bookings at a time. Your account keeps a running tally, and as you make each journey, a new booking opens up. You are limited to one departure per city per day, and you must choose an exact departure time. You may not board any train without a ticket specifically for that train, and if you are late or change your mind, you must cancel your ticket before the train departs.

Once on board, you must present an original identity document.

Your TGVmax pass is issued in your name: it is personal and cannot be transferred to anyone else.

Please read the terms of sale for your TGVmax pass carefully to understand the cancellation process.

Download our General Terms & Conditions of Sale

Under these General Terms & Conditions, either the Payer or the Pass Holder (if different from the Payer) may cancel the Pass after three (3) months, counting from the sign-up date. To cancel, contact TGVmax customer service:

  • log in to the Pass Holder’s account, click on the “Contact us” link and choose the Cancellation (Résiliation) option in the contact form
  • go to the TGVmax area on an on-line vendor site or in the mobile app of an authorized distributor to which the Payer has access, and choose the Other (Autres) option

To cancel your card, you must file your request at least seven (7) days before the last day of the month.