SNCF Voyageurs: Company structure and key figures

On 1 January 2020, we left behind our previous structure—three EPICs¹ and their subsidiaries—to become one publicly-owned group consisting of a parent company with its subsidiaries: SNCF Voyageurs, SNCF Réseau, Rail Logistics Europe, Keolis and Geodis.

The parent company provides strategic guidance, management and leadership for all of the Group’s companies, but SNCF Voyageurs has full responsibility for running its own operations, working closely with customers and employees.

Learn more about SNCF Group’s structure

SNCF Voyageurs operates the Group’s passenger trains, providing customers with shared and door-to-door mobility that delivers the high-quality, eco-friendly services they need—at the right price.

SNCF Voyageurs offers both commuter mobility and long-distance travel in France and Europe through:

• Voyages SNCF for TGV INOUI, OUIGO, Intercités, Eurostar, Thalys, TGV Lyria, TGV INOUI & ICE France–Germany, TGV INOUI & AVE France–Spain, and TGV INOUI to Italy and Luxembourg
• TER for regional trains
• Transilien for commuter trains in the Paris Region

Services also include the online travel agent OUI.sncf, France’s leading e-commerce site.

At SNCF Voyageurs, customer satisfaction and strong customer relations are top priorities. These fundamentals—along with environmental engagement and safety—guide all of its decisions, operations and structure at every level.

Every SNCF Voyageurs employee, no matter what they do or where they work, contributes to customer service excellence by working toward three essential goals: safety, on-time performance and high-quality passenger information.

SNCF Voyageurs is a public limited company (société anonyme) that is wholly owned by SNCF Group—which is wholly owned by the French State. SNCF Voyageurs oversees a wide range of activities:

• Voyages SNCF operates long-distance trains under brands including TGV INOUI, OUIGO, Intercités, Eurostar, Thalys, Alleo and Lyria
  Learn more about TGV INOUI
  Learn more about our TGV INOUI offer outside France
  Learn more about Intercités
• TER operates regional trains serving all of France’s mainland regions, excluding the Paris region
  Learn more about TER
• Transilien serves the Paris Region, operating RER commuter lines (excluding RER A) on behalf of Île-de-France Mobilités, as well as regional trains
  Learn more about Transilien
• Industrial Operations carries out heavy maintenance on SNCF Group’s 17,000 passenger and freight trains and on rolling stock owned by other customers
• E-Voyageurs manages OUI.sncf, France’s leading e-commerce site, the Assistant SNCF app and more
• SNCF’s General Secretariat handles strategy, HR, legal affairs and finance for SNCF Voyageurs and oversees its fuel, energy, engagement, statistics and data, payments and regulatory affairs units