A new beginning for SNCF Group in 2020
On 1 January 2020, we left behind our previous structure—three EPICs1 and their subsidiaries—to become one publicly-owned group consisting of a parent company with its subsidiaries: SNCF Voyageurs, SNCF Réseau, Rail Logistics Europe, Keolis and Geodis.
The parent company provides strategic guidance, management and leadership for all of the Group’s companies, but SNCF Voyageurs has full responsibility for running its own operations, working closely with customers and employees.
Long-distance and commuter mobility
SNCF Voyageurs operates the Group’s passenger trains, providing customers with shared and door-to-door mobility that delivers the high-quality, eco-friendly services they need—at the right price.
SNCF Voyageurs offers both commuter mobility and long-distance travel in France and Europe through:
- Voyages SNCF for TGV INOUI, OUIGO, Intercités, Eurostar, Thalys, TGV Lyria, TGV INOUI & ICE France–Germany, TGV INOUI & AVE France–Spain, and TGV INOUI to Italy and Luxembourg
- TER for regional trains
- Transilien for commuter trains in the Paris Region
Services also include the online travel agent OUI.sncf, France’s leading e-commerce site.
passengers carried daily in France
Obsessed with customers
At SNCF Voyageurs, customer satisfaction and strong customer relations are top priorities. These fundamentals—along with environmental engagement and safety—guide all of its decisions, operations and structure at every level.
Every SNCF Voyageurs employee, no matter what they do or where they work, contributes to customer service excellence by working toward three essential goals: safety, on-time performance and high-quality passenger information.
Close-up: The men and women of SNCF Voyageurs
70,000 people work at SNCF Voyageurs (out of 215,000 SNCF Group employees in France)
12,000 line drivers
20,000 in rolling stock
12,000 sales and station employees
How SNCF Voyageurs is structured
SNCF Voyageurs is a public limited company (société anonyme) that is wholly owned by SNCF Group—which is wholly owned by the French State. SNCF Voyageurs oversees a wide range of activities:
- Voyages SNCF operates long-distance trains under brands including TGV INOUI, OUIGO, Intercités, Eurostar, Thalys, Alleo and Lyria
Learn more about TGV INOUI
Learn more about our TGV INOUI offer outside France
Learn more about Intercités
- TER operates regional trains serving all of France’s mainland regions, excluding the Paris region
Learn more about TER
- Transilien serves the Paris Region, operating RER commuter lines (excluding RER A) on behalf of Île-de-France Mobilités, as well as regional trains
Learn more about Transilien
- Industrial Operations carries out heavy maintenance on SNCF Group’s 17,000 passenger and freight trains and on rolling stock owned by other customers
- E-Voyageurs manages OUI.sncf, France’s leading e-commerce site, the Assistant SNCF app and more
- SNCF’s General Secretariat handles strategy, HR, legal affairs and finance for SNCF Voyageurs and oversees its fuel, energy, engagement, statistics and data, payments and regulatory affairs units
Close-up: Revenue at SNCF Voyageurs
€17bn revenue, out of €356bn revenue for SNCF Group in 2019
Regional trains €5.047bn
Paris region €3.220bn
Long-distance trains €8.833bn
1 An EPIC (établissement public à caractère industriel et commercial) is a state-owned industrial and commercial enterprise. SNCF Group formerly consisted of three EPICs—SNCF EPIC, SNCF Réseau EPIC and SNCF Mobilités EPIC—and their subsidiaries.