Isabelle Delon graduated from ESCP Business School and joined SNCF in 1991 as a marketing research analyst. She went on to hold several sales management positions in the Loire region and Normandy, and in 2002 became chief of staff at our regional division in Normandy. She moved to the Group’s HR Division in 2004, heading its executive recruitment and creating a customer-oriented culture. In 2007 she joined SNCF Voyages as leader of the e-ticket project and became sales director in 2010. In 2014 she was chosen to lead SNCF’s Shared HR Services Centres (later Optim HR Services), created to deliver quality services to the Group’s employees. Isabelle Delon joined SNCF Réseau in 2017 as head of its effort to prepare for the open passenger market.