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In 2020, our 3 procurement divisions began organizing regional meetings to help our suppliers understand how procurement works at SNCF. We hope you’ll join us at a meeting near you.

Meanwhile, you can learn more here about SNCF's procurement categories and how to get in touch with our buyers.

Your SNCF supplier contacts

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Responsible procurement

At SNCF, we know that our business affects the economy, the environment and society at large—which is why we’ve adopted a responsible procurement strategy.

To learn more, contact us at:

How to invoice us

Invoicing instructions appear on the purchase order you received from us.

For more information, please see our Billing Charter. Got a payment-related grievance? You’ll find more information in the guide issued by our supplier invoicing support team.

Your SME contact

We’d like to get to know you and invite you to bid on upcoming contracts. To help us do that, please join our e@si supplier portal and provide as much information about your business as possible. 

When you enter your data, you’ll have an opportunity to identify yourself as an SME. To create your profile, simply visit the e@si platform, click on the Register button and follow the instructions.

Please log on to our e@si platform

How to request mediation


As part of our responsible procurement policy, we cultivate dialogue and partnership with our suppliers—and where necessary, we offer mediation.

SNCF signed the Responsible Supplier Relations Charter in April 2010, and our internal Ombudsperson is Philippe Mettoux, SNCF’s General Counsel.

Learn more about the Responsible Supplier Relations Charter

About mediation   

Mediation is a process for resolving disputes amicably through an Ombudsperson—a neutral, impartial, independent third party who works toward a fair solution for everyone. 

The Ombudsperson’s primary goal is to build or rebuild relationships, restore trust and get the parties back to doing business with each other.

Mediation is a negotiation process based on personal freedom and responsibility. Because it is voluntary, it engages the responsibility of both parties, either of which can end the proceedings at any time.

All communication between the parties in mediation is strictly confidential.

Mediation: How it works

If you’re an SNCF supplier, you can request mediation from our supplier Ombudsperson, or from France’s national mediator for business relations. They’ll decide together who will handle your case.

To contact the SNCF supplier Ombudsperson, send an email to: 


Contact France’s national mediator for business relations (in French)

Download the referral form

Got a question? Having trouble finding a document?

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