Help and accessibility

Need help navigating our site? You’ll find it here.

What is web accessibility?

According to the Web Accessibility Initiative, web accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can perceive, understand, navigate, interact with and contribute to the Web.  It also benefits people without disabilities, including older people whose abilities are changing due to age. Web accessibility encompasses any disability that affects access to the Web, including visual, auditory, physical, speech-related, cognitive and neurological disabilities.

Learn more

Sitemap

Our website has 10 sections in the main menu which are all accessible on the main navigation page:

  • SNCF Group
  • SNCF around the world
  • Itinerary & booking
  • Work for us
  • Innovation & development
  • Our commitments
  • Passenger offer
  • SNCF at your service
  • Logistics and transport
  • Network & expertise

Navigation support

Explore all of our navigation support options

Quicklinks

With Quicklinks at the beginning of the page, browsing the main sections of our website is a breeze.

Breadcrumbs

With the exception of our homepage, every page on this site has a breadcrumb trail above the main content. It includes the name of the page you’re browsing and helps you go back to parent pages.

Keyboard accessibility

Our website uses embedded JavaScript components. Their structure and keyboard behaviour comply with international recommendations.

If you use a screen reader, you must navigate to the site in form mode (or enable it once you arrive) to ensure that the site will operate predictably and according to the instructions provided below.

Below you’ll find a list of our website functions and their keyboard controls.

Where to start

To open the navigation menu, click the “Menu” button at the top of the page.
If you use a screen reader, you can access the Menu button very quickly via skip links that navigate from section to section.
To open the menu, simply press ENTER or the space bar.
While the menu is open and displayed, the rest of the page is unavailable. You can close the menu at any time by pressing the space bar.
The menu displayed is divided into two sections:

  • A breadcrumb trail that tells you where you are and allows you to revisit a previous menu category if you’d like. The breadcrumb trail is marked as a navigation area, so screen reader users can reach it quickly using the skip links that navigate from section to section.
  • A list of buttons and/or links allowing you to access the sections, sub-sections and pages of your choice. This list is also marked as a navigation area so screen reader users can reach it quickly using the skip links that navigate from section to section.

Autofill

Autofill is available in certain input fields. It provides suggestions based on characters you enter into the field.

  • If you use a screen reader, when you reach an edit field:
    The NVDA says “autocomplete window developed”
    Jaws says “Tab panel, autocomplete”
    VoiceOver says “[name of field], combobox”
  • The UP and DOWN keys open up a list of options so you can browse suggestions. Every time you reach the end of the list of suggestions, you go back to the input field.
  • Press the ENTER button to confirm the suggestion you have chosen.

Tab system

A tab system is a list of panels that can be enabled via links (tabs) that display content. Only one panel is visible at a time—when one panel is active, the others are not visible.
Once the content is visible, press the TAB key to reach the selected content panel.

  • Once you enter a tab system, you’re placed on the title of the first tab (by default, it’s the first tab that appears)
  • If you’re using a screen reader:
    NVDA says “tab [name], tab selected 1 of X”, where “X” is the total number of tabs
    Jaws says “tab [name] 1 of X”
    VoiceOver says “[name of item] selected tab 1 of X” where “X” is the total number of tabs
  • The RIGHT and LEFT keys navigate from one tab to another, activating the content of each tab
  • Press the TAB key to reach the panel displayed or one of its functions
  • Now you can browse the content of the active tab. Press the TAB key to access the interactive content
  • To browse the list of tabs again, tab back through the different panels until the focus is on the active tab.

Carousel

We designed the first carousel on the home page to work like a tab system.

You can pause the carousel by clicking the “play / pause” button located right in front of the list of tabs. You can also pause it by disabling all page animation via a button in the “Accessibility” menu on the page banner.

This feature includes:

  • A list of tabs that go directly to the panel of your choice, such as the third item highlighted in the carousel
  • “Previous / next” keys that let you access the previous or next item
  • A set of panels, each containing an item highlighted by the carousel

The carousel works like a tab system:

  • Once you enter a tab system, you’re placed on the title of the first tab (by default, it’s the first tab that appears)
  • If you’re using a screen reader:
    NVDA says “tab [name], tab selected 1 of X”, where “X” is the total number of tabs
    Jaws says “tab [name] 1 of X”
    VoiceOver says “[name of item] selected tab 1 of X” where “X” is the total number of tabs
  • The RIGHT and LEFT keys navigate from one tab to another, activating the content of each tab
  • Press the TAB key to reach the panel displayed or one of its functions
  • Now you can browse the content of the active tab. Press the TAB key to access the interactive content
  • To browse the list of tabs again, tab back through the different panels until the focus is on the active tab.

Report a problem

We work hard to make our website accessible for you. If you encounter a problem on our site, no matter how small, please contact us at accessibilite_sncfcom@sncf.fr.

Defender of Rights

Has an accessibility problem prevented you from interacting with content or functions on our website? If you report it to us and don’t receive a prompt reply, you’re entitled to submit a complaint or refer the matter to the Defender of Rights, the French authority responsible for protecting individual rights and liberties.

You have several options:

  • complete a contact form
    Access the contact form
  • contact your regional Defender of Rights representative directly, using the contact information in the list of representatives
    Browse the list of representatives
  • write via postal mail to:
    Le Défenseur des droits
    7 rue Saint-Florentin
    75409 Paris Cedex 08

Learn more about the Defender of Rights