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Help and accessibility

Here you’ll learn about digital accessibility—and the steps we’ve taken to make sncf.com as accessible as possible. Tips for using the site are included too.

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5-minute read

What is web accessibility?

Web accessibility means that people with disabilities can use the Web1. More specifically, it means that they can perceive, understand, navigate, interact with and contribute to the Web. Accessibility also benefits others, including older people whose abilities are changing due to age. It encompasses any disability that affects access, including visual, auditory, physical, speech-related, cognitive and/or neurological conditions.

Accessibility exceeds 95%

In an audit by Access42, sncf.com earned a score of 95.65% under RGAA 4.1, the French government's guide to improving accessibility.

Learn more about Access42

We designed this site to be accessible and responsive, and our teams work hard to maintain and continuously improve it. Our aim is to make it as convenient and user-friendly as possiblefor everyone. It’s just one way of honouring the commitment we made on 1 December 2016, when we adopted SNCF Group’s pact to promote digital accessibility. Signed by a range of SNCF executives, it outlines the principles we’ve agreed to follow in making digital information easy for all to use.

View the statement of compliance

Navigation support

Explore all of our navigation support options

Quicklinks

With Quicklinks at the beginning of the page, browsing the main sections of our website is a breeze.

Breadcrumbs

Apart from our homepage, every page on this site has a breadcrumb trail above the main content. It includes the name of the page you’re browsing and helps you go back to parent pages.

Keyboard accessibility

Our website uses embedded JavaScript components. Their structure and keyboard behaviour comply with international recommendations.

If you use a screen reader, you must navigate to the site in form mode (or enable it once you arrive) to ensure that the site will operate predictably and according to the instructions provided here.

Below you’ll find a list of our website functions and their keyboard controls.

Navigation menu

To open the navigation menu, click the “Menu” button at the top of the page.

If you use a screen reader, you can access the Menu button very quickly via skip links that navigate from section to section.

To open the menu, simply press ENTER or the space bar.

While the menu is open and displayed, the rest of the page is unavailable. You can close the menu at any time by pressing the space bar.

The menu display is divided into 2 sections:

  • A breadcrumb trail that tells you where you are and lets you revisit a previous menu category if you’d like. The breadcrumb trail is marked as a navigation area, so screen-reader users can reach it quickly using the skip links that navigate from section to section.
  • A list of buttons and/or links allowing you to access the sections, sub-sections and pages of your choice. This list is marked as a navigation area, so screen-reader users can reach it quickly using the skip links that navigate from section to section.

Auto-fill

Autofill is available in certain input fields. It provides suggestions based on characters you enter into the field.

  • If you use a screen reader, when you reach an edit field:
    The NVDA says “autocomplete window developed”
    Jaws says “Tab panel, autocomplete”
    VoiceOver says “[name of field], combobox”
  • The UP and DOWN keys open up a list of options so you can browse suggestions. Every time you reach the end of the list of suggestions, you go back to the input field.
  • Press the ENTER button to confirm the suggestion you have chosen.

Tab system

A tab system is a list of panels that can be enabled via links (tabs) that display content. Only one panel is visible at a time—when one panel is active, the others are not visible.

Once the content is visible, press the TAB key to reach the selected content panel.

  • Once you enter a tab system, you’re placed on the title of the first tab (By default, it’s the first tab that appears)
  • If you’re using a screen reader: NVDA says “tab [name], tab selected 1 of X”, where “X” is the total number of tabs
    Jaws says “tab [name] 1 of X” 
    VoiceOver says “[name of item] selected tab 1 of X” where “X” is the total number of tabs
  • The RIGHT and LEFT keys navigate from one tab to another, activating the content of each tab
  • Press the TAB key to reach the panel displayed or one of its functions
  • Now you can browse the content of the active tab. Press the TAB key to access the interactive content
  • To browse the list of tabs again, tab back through the different panels until the focus is on the active tab.

Carousel

We designed the first carousel on the home page to work like a tab system.
You can pause the carousel by clicking the “play / pause” button located right in front of the list of tabs. You can also pause it by disabling all page animation via a button in the “Accessibility” menu on the page banner.

This feature includes:

  • A list of tabs that go directly to the panel of your choice, such as the third item highlighted in the carousel 
  • “Previous / next” keys that let you access the previous or next item 
  • A set of panels, each containing an item highlighted by the carousel

The carousel works like a tab system:

  • Once you enter a tab system, you’re placed on the title of the first tab (By default, it’s the first tab that appears)
  • If you’re using a screen reader:
    NVDA says “tab [name], tab selected 1 of X”, where “X” is the total number of tabs
    Jaws says “tab [name] 1 of X” 
    VoiceOver says “Panel 1, selected tab 1 of X” where “X” is the total number of tabs
  • The RIGHT and LEFT keys navigate from one tab to another, activating the content of each
  • Press the TAB key to reach the panel displayed or one of its functions
  • Now you can browse the content of the active tab. Press the TAB key to access the interactive content
  • To browse the list of tabs again, tab back through the different panels until the focus is on the active tab.

Swipe alternative

If swipe gestures are difficult for you, disable the “Complex gestures” button in the accessibility panel. On pages with swipeable tabs, this makes the tabs accessible as drop-down lists.

Report a problem

Has an accessibility problem prevented you from interacting with content or functions on our website? You’re entitled to submit a complaint or refer the matter to the Defender of Rights, the French authority responsible for protecting individual rights and liberties. You have several options:

  • complete a contact form 
    Access the contact form
  • contact your regional Defender of Rights representative directly, using the information in the list of representatives 
    Browse the list of representatives
  • write via postal mail to
    Defender of Rights
    7 rue Saint-Florentin
    75409 Paris Cedex 08

1 As defined by the Web Accessibility Initiative (WAI)