Exchanges & cancellations

Here’s how to exchange or cancel any train ticket except Prem’s and Pro.

Terms & conditions

  • up to 31 days before your train departs: you can exchange your Loisir ticket free of charge, or cancel it and get a full refund
  • 2-30 days before departure: if you request an exchange or refund, you will be charged a fee of €5 per person and per journey
  • the day before and the day of departure: the exchange/refund fee increases to 40% of the fare, up to a maximum of €15 for TGV inOUI tickets and €12 for Intercités tickets on trains requiring reservations
  • once the train has departed, Loisir tickets cannot be exchanged or refunded

Manage your order on line

Want an exchange or refund for a purchase you made on line at OUI.sncf? Simply click on the link below.

Learn more