Exchanges & cancellations

Need to exchange or cancel train tickets? Whether you booked a Loisir (Prem's, 2nd, or 1st class1) or business fare2, here’s all the information you need.

After-sales options for Loisir tickets (Prem's, 2ⁿᵈ and 1ˢᵗ)

  • up to 31 days before your train departs: you can exchange your Loisir ticket free of charge, or cancel it and get a full refund
  • 2-30 days before departure: if you request an exchange or refund, you will be charged a fee of €5 per person per journey
  • TGV INOUI: on the day before and the day of departure, the ticket exchange/refund fee increases to €15  
  • Intercités requiring booking: on the day before and the day of departure, the exchange/refund fee increases to 40% of the ticket price, with a minimum of €5 and a maximum of €12
  • starting 30 minutes before departure, you cannot exchange your ticket more than twice (same day, same journey). If you make an exchange during this period, the ticket is no longer refundable
  • once the train has departed, Loisir tickets cannot be exchanged or refunded

After-sales options for business-class tickets³ (Business Première, Liberté card, Forfait et Pro Seconde fares)

  • exchanges and refunds are free up to 30 minutes after your train has departed 
  • starting 30 minutes before departure, you cannot exchange your ticket more than twice (same day, same journey). If you make an exchange during this period, the ticket is no longer refundable
  • if you wish to take a different train, you must exchange your ticket (under our Échange Garanti programme)

Manage your order on line

Want an exchange or refund for a purchase you made on line at OUI.sncf? Simply click on the link below.

Learn more

Prem’s, 2nd, 1st (Loisir ticket)

TGV: up to 31 days before departure, exchanges and refunds are free of charge. In the period 2-30 days before departure, there is a fee of €5, and if you request an exchange or refund on the day before or the day of departure, it rises to €15. You must also pay the price difference, if any, between the exchanged ticket and the new one. Starting 30 minutes before departure, you cannot exchange your ticket more than twice (same day, same journey). If you make an exchange during this period, the ticket is no longer refundable. Once your train has departed, no exchanges or refunds are allowed.

Intercités requiring booking: up to 31 days before departure, ticket exchanges and refunds are free of charge. In the period 2-30 days before departure, there is a fee of €5, and if you request an exchange or refund on the day before or the day of departure, it rises to 40% of the ticket price, with a minimum of €5 and a maximum of €12.  You must also pay the price difference, if any, between the exchanged ticket and the new one. Starting 30 minutes before departure, you cannot exchange your ticket more than twice (same day, same journey). If you make an exchange during this period, the ticket is no longer refundable. Once your train has departed, no exchanges or refunds are allowed.

2 Business fares (Business Première, Liberté card, Forfait, Pro Seconde)

TGV et Intercités à réservation obligatoire : échange et remboursement sans frais jusqu'à 30 min après départ. Dès 30 min avant départ, billet échangeable 2 fois max (même jour, même trajet) et non remboursable après 1 échange. Pour emprunter un autre train, l’échange est obligatoire (échange garanti).

3 TGVs and Intercités trains requiring booking