Terms & conditions
- up to 31 days before your train departs: you can exchange your Loisir ticket free of charge, or cancel it and get a full refund
- 2-30 days before departure: if you request an exchange or refund, you will be charged a fee of €5 per person and per journey
- the day before and the day of departure: the exchange/refund fee increases to 40% of the fare, up to a maximum of €15 for TGV inOUI tickets and €12 for Intercités tickets on trains requiring reservations
- once the train has departed, Loisir tickets cannot be exchanged or refunded
Manage your order on line
Want an exchange or refund for a purchase you made on line at OUI.sncf? Simply click on the link below.