Easy travel with e-tickets
As a Voyageur member, you can:
- use our e-ticket service1 from the SNCF or TGV Pro app
- store your tickets on your mobile
- easily present your loyalty card on board your train, along with any documentation you may need for discounts
Keep all your travel information on your mobile¹
When you book your tickets, simply provide your telephone number, and we’ll send you all the travel information you need, in real time. Use the SNCF or TGV Pro app to access your e-tickets and check your seat number, your departure platform and information on any service disruptions affecting your train.
Simplify your travel with our free SNCF and TGV Pro apps
Use your mobile to access your e-tickets, your SNCF2 rewards card and your discount codes3.
Get discounts that you can combine with savings from your SNCF Liberté or Avantage discount card. Benefits include:
- Discount codes for your favourite destination—watch your inbox!
- 20%4 savings starting from your fifth return ticket5 on the journey of your choice6
Save on car rentals with Car rental AVIS:
- get a 15% discount—guaranteed—plus one free option7
- get a guaranteed upgrade8 if you’re at the Grand Voyageur Plus or Grand Voyageur Le Club membership level
- save €59 on the journey of your choice on your birthday
Go to the Mon Chauffeur website and have your loyalty card number ready. When you reach the payment confirmation page, enter your card number to access your benefits. For every €1 you spend, you’ll earn one Monnaie point.
Let us take care of your luggage—it’s easy with our door-to-door luggage delivery service. We’ll pick it up at the address of your choice and deliver it to you wherever you like on the day you arrive. And with your rewards card, you’ll save 25%, starting with your second bag10.
Use our Resaplace service to park your car from Friday morning to Monday night. Thanks to our partner Effia, you’ll save 50%11 on the hourly rate for parking, and booking is free12.
Enjoy even more benefits starting at the Grand Voyageur level
Access to special Pro Express ticket windows for immediate departures
Personalized support from a dedicated customer service team¹³
Wide selection of bonuses, including train tickets
1 You can also access all your travel information on the Voyageur programme website.
2 Subject to the general terms and conditions for m-tickets in Volume 1, Article 2.3 of SNCF’s Passenger Fares agreement. In particular, you must agree to comply with ticket-checking procedures, including presenting the bar code on your rewards card on your mobile phone or other device. The screen must be illuminated and readable.
4 You are eligible for 20% savings starting from your fifth return ticket. (Benefit valid since 18 June 2014.)
5 This benefit applies exclusively to purchase of SNCF train tickets in France (excluding Prem’s, TER, Transilien and Ouigo) at Loisir fares (Tarif Normal, Loisir réduit, Loisir Week-end and full-price Loisir), Pro fares (Business Première, Intercités Pro and Liberté card and group fares), with the benefit code you received via email. The benefit code is valid for two months from the date it is sent.
6 Journeys must be made by the loyalty cardholder and can only be recorded if you present your card when you buy your SNCF ticket. You must complete the 10 journeys in less than one year from the date you reached your current membership level. Benefits accrue for SNCF journeys in France (not including TER, Transilien and Ouigo) priced over €9 or the Forfait fare, and for select international journeys. To view the list of eligible international destinations, visit moncompte.sncf.com.
7 Choose from: infant or child seat, child’s booster cushion, additional driver, GPS, or (for ski resorts only) chains and ski rack. Subject to availability.
8 Free upgrades are subject to availability and apply only to rentals of 14 days or less.
9 Your benefits code is not transferable and can be used only by you. It is valid for one month from the send date. Benefits apply exclusively to purchase of an SNCF train ticket in France (excluding Prem’s, TER, Transilien and Ouigo) at our Loisir fares (Tarif Normal, Loisir Réduit, Loisir Week-end and full-price Loisir) and Pro fares (TGV Pro, Intercités Pro, Liberté and group fares) and to purchase of tickets with an SNCF railcard (Liberté and Avantage cards).
10 Offer valid for transport of your second piece of standard luggage for journeys in France. To use this benefit, you must present your rewards card at an SNCF station or sales offices and provide your rewards card number. Or call 3635 and say “Luggage” or press # and enter the number 41. You pay €0.40 per minute, plus any fees charged by your service provider. From outside France, dial +33 8 92 35 35 35.
11 Subject to availability of parking places. Offer valid for any booking that includes a Saturday night, in the following parking facilities: Aix-en-Provence TGV (except area P3 Forfaits Internet), Angoulême, Annecy, Avignon P1, P2/P3, P6, Belfort-Montbéliard, Béziers, Bordeaux Armagnac, Chambéry, Champagne Ardennes TGV P1, Clermont-Ferrand, Dax, Dijon, Douai, Grenoble Europole, Le Mans, Lille Flandres, Limoges Aristide Briand, Lorraine TGV, Lyon Part-Dieu Mixte, Mâcon-Loché, Marseille Saint-Charles, Massy TGV, Metz, Nantes Sud 1, Paris-Austerlitz Verrière, Paris-Bercy, Paris-Est 1 Alsace, Paris-Est 2 Saint-Martin, Paris-Lyon Diderot, Paris-Montparnasse Pasteur, Paris-Saint-Lazare, Perpignan, Poitiers, Reims Clairmarais, Rennes, Rouen P1, Saint-Pierre des Corps, TGV Haute Picardie, Toulouse, Valence TGV P1, P2, P4, Vichy.
12 Resaplace service includes a booking fee plus the cost of parking.
13 Call us at 0 892 330 330. From outside France, dial +33 8 11 90 64 38. If you have your Voyageur card number, you can contact customer service via e-mail from www.programme-voyageur.sncf.com. Simply enter your user information and go to the Help/Contact us page.
If you have your Grand Voyageur Plus or Grand Voyageur Le Club card number, you can contact your dedicated customer service team:
- by telephone. From inside France, dial 08 92 33 03 30 any day of the week between 07.00 and 22.00. (You pay €0.40 per minute including tax, plus any fees charged by your service provider.) Outside France, dial +33 8 92 33 03 30.
- by e-mail. Visit www.programme-voyageur.sncf.com, enter your user information and go to the Help/Contact us page.
14 Same journey, same day. Offer valid in stations, SNCF sales offices and authorized travel agents and on your dedicated telephone line, provided your entire journey is within France. You are not guaranteed a seat.
15 Conditions apply. You are not guaranteed a seat. Offer valid for an identical journey entirely within France, for trains departing within an hour after the original train, or for the next train, provided that it departs on the same day. You may be required to pay an additional charge on board if the fare for your original train is lower than the fare for your replacement train.