Because wearing a mask protects us all, it is strongly recommended to wear a mask in our stations and aboard our trains.
Staying safe together
It’s up to all of us to follow public health guidelines, so that everyone can travel with confidence.
Aboard TGV and Intercités trains, catering service is once again open.
Wearing a mask won't be mandatory as of Monday 16 May. However, it is still recommended, especially for immunocompromised people.
- Hand sanitizer is available aboard TGV INOUI and OUIGO trains, and in our 120 largest stations.
Public health measures in the station and during boarding
To keep you safe, we’ve adapted our in-station crowd flow measures and modified our boarding procedures. Here’s what’s new:
- Posters and loudspeaker announcements remind everyone to practice social distancing.
- We’ve stepped up cleaning and disinfecting procedures in stations and aboard trains.
To avoid having to wait in the station, please buy your tickets remotely whenever you can, using SNCF apps or the website.
Exchanges and refunds
TGV INOUI and INTERCITÉS
Ticket exchanges and refunds are free up to 3 days (inclusive) before your departure date. If you exchange your ticket for a higher fare, you must pay the difference. Exchanges and refunds made less than 3 days before departure are subject to a fee. For TGV INOUI, the fee is €15. For INTERCITÉS requiring booking, the fee is 40% of the ticket price or €12, whichever is lower.
These terms apply to TGV INOUI, INTERCITÉS, and international TGV service: TGV France-Italie, DB/SNCF partnership, TGV Luxembourg, TGV Freiburg, Renfe/SNCF partnership and TGV trains between Brussels and French cities other than Paris.
For travel between France and Switzerland with TGV Lyria, exchanges are free until your train departs.