Our Garantie Voyage programme

Was your TGV or Intercités train more than 30 minutes late? Under our G30 guarantee, we’ll compensate you with a voucher or bank transfer.

Our G30 guarantee

Was your TGV or Intercités train more than 30 minutes late? Under our G30 on-time guarantee, we’ll refund 25%-75% of the price of your ticket, depending on the length of the delay.1

Download the G30 form

How it works

Under our G30 guarantee, we’ll refund a percentage of your fare2 via:

  • a voucher
  • a bank transfer in euros2
  • points or a fee reduction, depending on your status

For travel in France3, the type of compensation is determined by the length of your train’s delay on arrival:

  • 30 minutes to 1 hour late: 25% of your ticket price, in the form of a voucher
  • 1-2 hours late: 25% of your ticket price, in the form of a voucher or a bank transfer in euros
  • 2-3 hours late: 50% of your ticket price, in the form of a voucher or a bank transfer in euros
  • over 3 hours late: 75% of your ticket price, in the form of a voucher or a bank transfer in euros

Requesting compensation

The easiest way to request compensation is to submit your request on line. We guarantee that we’ll respond to you within five working days.

Fill out the G30 form on line (in French)

Learn more about our digital vouchers

Did you travel without booking? Send us your request for compensation by postal mail. Choose from two options:

  • write us a letter4 providing: the reference code for your order (a 6-letter code that appears on your ticket); the date of your journey; your train number; your first name and surname; and your email or postal mail address. Be sure to attach your ticket and your original late arrival notice identifying your train (distributed to passengers at the station on arrival).
  • download the G30 form

Download the G30 form

Compensation for SNCF Grand Voyageur members

If you’re a member of our Grand Voyageur rewards programme, you’re entitled to special terms. For more information, please visit the Voyageur programme website.

Log on to the Voyageur programme website (site in French)

You can also request compensation if your TGV arrived late at a European destination outside France—simply follow the same procedures. If you bought your ticket outside the SNCF network, ask your distributor how to request compensation.

1 If the amount is greater than €4.

2 You are eligible for compensation via bank transfer in euros if your train was more than 1 hour late. Be sure to include full bank details (BIC-IBAN) with your request.

3 When you take a TGV to a European destination outside France, you are entitled to compensation for delays: 25% of your ticket price when the train is 30m to 1h59 late, and 50% if the train is late by 2h or more.

4 Send your letter to: Service G30 SNCF – CS 69150 – 14949 CAEN Cedex 9. Be sure to include: the reference code for your order (a 6-letter code that appears on your ticket); the date of your journey; your train number; your first name and surname; and your email or postal mail address. Attach your ticket and the original late arrival notice identifying your train (distributed to passengers at the station on arrival).