Photo credit (banner): Fred de Gasquet

On-board accessibility

Need special assistance with a disability or limited mobility? The accessibility features aboard our TGV, Intercités, TER and Transilien trains make your journey more comfortable.

Visit SNCF’s accessibility site (in French)

Access the SNCF limited mobility guide (in French)

Updated on

Trains requiring reservations

Travelling on a TGV or Intercités train? Our accessibility features include:

  • dedicated spaces for wheelchair users
  • table+, with more room between seat and table for easier access, plus a grab bar so wheelchair users can ease into their seat
  • wheelchair-accessible toilets that meet European standards
  • an on-board passenger information system with audio announcements and screens to keep you up to date
  • power lifts

Trains not requiring reservations

On TER routes served by next-generation Regiolis and Regio2N trains, we now offer more accessibility features for everyone, including independently accessible toilets.

Unfortunately, older TERs can’t always deliver this level of service. Contact the TER Customer Relations Centre for your region to find out whether your train or coach is wheelchair-accessible.

Contact the TER service for your region

Call +33 800 872 872 (toll-free from a landline inside France), or visit ter-sncf.com and choose the Nouvelle-Aquitaine region. The telephone service is open Monday through Friday, 06.30-19.30.

Call +33 969 322 141 (no surcharge inside France), or visit ter-sncf.com and choose the Auvergne-Rhône-Alpes region. The telephone service is open Monday through Friday, 07.00-19.00, and Saturday 08.00-13.00.

  • By telephone: for travel in Burgundy, call +33 380 112 929 (cost of a local call from inside France), Monday through Friday, 07.00-20.00.
  • By telephone: for travel in Franche-Comté, call +33 800 802 479 (toll-free from inside France), Monday through Friday, 06.30-19.00.
  • On the Internet: visit ter-sncf.com and choose the Burgundy Franche-Comté region.

Call +33 800 880 562 (toll-free from a landline in France), or visit ter-sncf.com and choose the Brittany region. The telephone service is open Monday through Friday, 06.15-20.00, and Saturday 10.00-17.00.

Call +33 800 835 923 (toll-free from a landline in France), or visit ter-sncf.com and choose the Centre-Val de Loire region. The telephone service is open Monday through Friday, 06.00-20.00

Call +33 805 415 415 (toll-free call from inside France, complimentary service), or visit ter-sncf.com and choose the Grand Est region. The telephone service is open Monday through Friday, 06.30-19.30, and Saturday, 09.00-14.00.

Call +33 805 506 070 (toll-free call from inside France, complimentary service), or visit ter-sncf.com and choose the Hauts-de-France region. The telephone service is open Monday through Friday, 06.00-20.00

Call +33 800 801 801 (toll-free call from inside France, complimentary service), or visit ter-sncf.com and choose the Normandy region. The telephone service is open Monday through Friday, 06.00-21.00, and Sunday 14.00-20.00

  • By telephone: for travel in Languedoc-Roussillon, call +33 800 886 091 (toll-free call from inside France, complimentary service), Monday through Friday, 07.00-20.00, and Saturday 09.00-14.00.
  • By telephone: for travel in Midi-Pyrénées, call +33 800 313 131 (toll-free from all terminals inside France), Monday through Friday, 06.30-20.30, and Saturday 08.00-13.00.
  • On the Internet: visit ter-sncf.com and choose the Occitanie region.

Call +33 800 584 260 (toll-free call from inside France, complimentary service), or visit ter-sncf.com and choose the Pays de la Loire region. The telephone service is open Monday through Friday, 07.00-20.00, except bank holidays.

Call +33 800 114 023 (toll-free call from inside France, complimentary service), or visit ter-sncf.com and choose the Provence-Alpes-Côte d’Azur region. The telephone service is open every day, 07.00-21.30.

Photo credits: © Fred de Gasquet

Paris region, Transilien commuter lines

Our next-generation trains serving the Paris region (Francilien trains on RER lines E, H, J, K, L and P), have features that allow everyone to travel independently.

Note: Assistance is still required for boarding two-level RER trains with higher capacities.

Travelling at night

Want to travel at night? When you book, be sure to let us know that your mobility is limited and you’d like a bottom berth, in a compartment near the toilets and the entrance of your coach.

NOTE: night trains are not wheelchair-accessible.

Travel with your guide dog

If the other passengers don't object, you can bring your animal into your couchette compartment.

If the other passengers are not willing to have your service dog in the compartment, call for the on-board staff, who will find an appropriate solution.

If no solution can be found, the other passengers must accept your animal.