Special assistance

We offer personal assistance services that make your travel easier, whether you’re travelling around France or going abroad. Choose from Accès Plus, Accès Plus Transilien and Accès TER.

View the SNCF limited mobility guide (in French)

Download the SNCF limited mobility guide (in French)

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Accès Plus

Travelling with a disability or limited mobility? Book Accès Plus to have a personal assistant meet you at the station and help you board and exit your train. This service is available for international trains, TGV INOUI and Intercités trains, and TER regional trains connecting with TGV INOUI and Intercités. Accès Plus also includes carrying a single item of luggage up to 15 kg1.

Learn more about Accès Plus

Learn more and book

From inside France, call 3635 #45 or 3635 and  say “Services” and then "Accès Plus" for service in French. This service is free: you pay only the cost of your call.

From outside France, dial 00 33 184 94 3635. For service in English, wait for the prompt, “For this service in English, press #85” and follow the instructions. You pay only the price of your international call.

Accès TER

If you hold a disability card, a military medical discharge card or a military pensioner’s card, we can make your regional travel easier with Accès TER, our free in-station assistance service. Just specify Accès TER when you book your tickets.

Making connections

Does your journey involve a transfer between TER and TGV INOUI/Intercités? Contact Accès Plus to plan your journey from door to door. Your telephone adviser will arrange the services you need in each station, from departure through connection to arrival. Learn more and book

  • by telephone:  contact Allo TER at +33 969 322 141 (no surcharge from inside France). Available Monday through Friday, 07.00-19.00, and Saturday 08.00-13.00

  • by e-mail: terauvergne@sncf.fr

  • by telephone: call the Mobigo! call centre at +33 380 112 929 and choose option 5. (From inside France, you pay the cost of a local call.) Service available Monday through Friday, 07.00-19.00.
  • by fax: +33 381 824 207
  • by postal mail: Services Accès TER Burgundy / BP 71273 / 25005 Besançon Cedex 03

By telephone: +33 800 880 562 (toll-free from a landline inside France). Monday through Friday, 06.15-20.00, and Saturday 10.00-17.00.

  • by telephone: call +33 800 835 923 (toll-free from inside France), Monday through Saturday (except bank holidays), 06.00-20.00. This service is free.

  • by postal mail: write to
    SNCF Service Accès TER
    BP 40 625
    37206 TOURS cedex 03

  • by telephone: call +33 805 506 070 (no surcharge from inside France), Monday through Friday, 06.00-20.00

  • by e-mail: ternordpasdecalais@sncf.fr

     

  • by telephone: call +33 800 801 801 (free from a landline inside France), Monday through Friday, 06.00-21.00
  • by fax: +33 235 521 480
  • By telephone: call +33 805 506 070 (no surcharge from inside France), Monday through Friday, 07.00-20.00, and Saturday 09.00-18.00
  • By fax: +33 322 829 353

Accès Plus Transilien

Do you have a disability card (carte mobilité inclusion invalidité) with a rating of at least 80%? With your card and a valid ticket, you’re eligible for Accès Plus Transilien, a programme that offers care, information and assistance to people with limited mobility throughout the Paris Region’s Transilien commuter network. With Accès Plus Transilien, you’ll get in-station assistance, and you won’t pay extra fees for your journey—guaranteed.

And if your journey doesn’t go as planned, an SNCF employee or our call centre will work with you to find a solution and get you to your destination station.

What if you have a disability and a valid ticket, but don’t have a disability card with a rating of 80% or more? The in-station and no-extra-fee guarantees don’t apply, but you’re still eligible for other Accès Plus Transilien services. Our employees will make every effort to assist you and help you reach your destination on the Transilien network.

Learn more and book

How it works

Booking is open every day from 7.00 to 20.00. Choose from 2 options:

You can book with the Accès Plus Transilien call centre from 10 days before departure to 12.00 on the day before.

Terms & conditions for Transilien guaranteed assistance

1 If you need to bring more than one bag, please make your own arrangements for the additional items—or use our Door-to-Door Luggage Delivery service in combination with Accès Plus. You’ll qualify for a 25% discount, starting with your second bag.

2 You can also book a journey between any SNCF station with Accès Plus Transilien and any accessible RATP station on RER lines A and B.