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Making stations more accessible in the Paris Region

Published on | Updated on

Major works through 2024

Every day, one person in ten runs into an accessibility problem in a railway station in the Paris Region. The sources of these challenges can be permanent—such as physical and cognitive disabilities—or temporary—such as pushchairs or bulky luggage.

To make everyday life easier for our passengers and simplify access to public transport for all, we’ve launched a massive improvements programme in the Paris Region. When we began, only 54 stations were up to standard, but by 2024 over 200 will be accessible. When the works are complete, 90% of our passengers will be to move through Transilien stations more easily. 

Accessibility campaign

In autumn 2020, SNCF Group signed an investment agreement with Île-de-France Mobilités, the organizing authority for the Paris public transport network. Included in the accord is funding for a works programme to make the region’s stations more accessible, averaging about 15 stations a year.

Many new features

This sweeping effort will improve stations in many ways, including:

  • renovating underground passages and elevated walkways
  • installing lifts and escalators
  • raising platforms
  • building access ramps
  • eliminating obstacles in the area around each station
  • widening people-flow paths on platforms and in corridors
  • upgrading ticket windows
  • laying tactile floor strips to alert passengers to potential hazards
  • adding guide trails to station floors
  • installing audio beacons
  • fine-tuning passenger information for better visual and audio accessibility

More and more stations accessible to all

As of today:

  • 163 stations have wider people-flow paths
  • 70% of Transilien trains feature audio and visual announcements
  • 94 stations have escalators
  • 120 stations have lifts
  • over €1.7bn has been invested in improvements
  • 209 stations will be accessible by 2025
  • 12% of Paris Region residents with disabilities use public transport

Our Accès Plus Transilien service

If you use a wheelchair or hold a disability card (carte mobilité inclusion invalidité) with a rating of 80% or more, we’ve got special benefits for you. With a valid ticket, you’re eligible for Accès Plus Transilien, a programme that offers care, information and assistance to people with limited mobility throughout the Paris Region’s Transilien network. When you use Accès Plus Transilien, we guarantee that you’ll get in-station and on-board assistance at no extra charge—guaranteed. And if something goes wrong, an SNCF employee or our call centre will work with you to find a solution and get you to your destination station.

If you have a disability and a valid ticket, but don’t have a disability card with a rating of 80% or more, the in-station and on-board assistance guarantees don’t apply—but you’re still eligible for other Accès Plus Transilien services.

Accès Plus Transilien call centre

The Accès Plus Transilien call centre is available to answer your questions and book your services. Contact the call centre:

  • By telephone, any day of the week, 07.00-20.00. From inside France, dial 9 70 82 41 42. There’s no surcharge, regardless of service provider, even from your mobile.
  • By email. Send your request to accesplus@transilien-sncf.fr

To book in advance, contact the Accès Plus Transilien call centre before 12.00 on the day before your journey.

Terms & conditions for Transilien guaranteed assistance

  • Achères ville
  • Aéroport CDG 1 terminal 3
  • Aéroport CDG 2 TGV terminal 2
  • Arpajon
  • Asnières-sur-Seine
  • Aulnay-sous-Bois
  • Bécon les Bruyères
  • Bibliothèque François Mitterrand
  • Bois-Colombes
  • Bondy
  • Bouffémont-Moisselles
  • Boussy-Saint-Antoine
  • Cergy le Haut
  • Cergy Préfecture
  • Cergy St-Christophe
  • Chaville Rive Droite
  • Chaville Rive Gauche
  • Chelles Gournay
  • Choisy-le-Roi
  • Clichy Levallois
  • Colombes
  • Combs la Ville
  • Conflans Fin d'Oise
  • Conflans-Ste-Honorine
  • Corbeil-Essonnes
  • Coulommiers
  • Créteil Pompadour
  • Domont
  • Dourdan
  • Dourdan La Forêt
  • Drancy
  • Émerainville Pontault-Combault
  • Enghien-les-Bains
  • Epinay-sur-Orge
  • Ermont Eaubonne
  • Ermont Halte
  • Esbly
  • Évry Courcouronnes
  • Fontainebleau Avon
  • Gagny
  • Garches Marnes-la-Coquette
  • Garges Sarcelles
  • Grigny Centre
  • Groslay
  • Haussmann St-Lazare
  • Houdan
  • Houilles/Carrières-sur-Seine
  • Javel
  • Juvisy
  • La Barre Ormesson
  • La Courneuve Aubervilliers
  • La Défense
  • La Garenne-Colombes
  • La Plaine Stade de France
  • Lagny Thorigny
  • Le Blanc-Mesnil
  • Le Bourget
  • Le Chénay Gagny
  • Le Stade
  • Le Val d'Or
  • Les Boullereaux Champigny
  • Les Clairières Verneuil
  • Les Vallées
  • Luzarches
  • Magenta
  • Maisons-Alfort Alfortville
  • Maisons-Laffitte
  • Mantes-la-Jolie
  • Mitry Claye
  • Montereau
  • Montfort-l'Amaury Mere
  • Montreuil
  • Montsoult Maffliers
  • Nanterre Université
  • Nemours St Pierre
  • Neuville Université
  • Nogent Le Perreux
  • Noisy-le-Sec
  • Ozoir-la-Ferrière
  • Parc des Expositions
  • Paris Est
  • Paris Gare de Lyon souterrain
  • Paris Gare de Lyon surface
  • Paris Montparnasse
  • Paris Nord
  • Paris St-Lazare
  • Pierrefitte Stains
  • Poissy
  • Pont Garigliano - Hôpital Européen
  • Rambouillet
  • Roissy-en-Brie
  • Rosa Parks
  • Rosny-sous-Bois
  • Saint-Cloud
  • Saint-Gratien
  • Saint-Leu la Forêt
  • Saint-Nom-la-Brétèche Forêt de Marly
  • Saint Ouen
  • Saint-Ouen l'Aumône Liesse
  • Sannois
  • Sarcelles St-Brice
  • Sartrouville
  • Sevran Beaudottes
  • Sevran Livry
  • Stade de France St-Denis
  • Suresnes Mont-Valérien
  • Tournan
  • Val d’Argenteuil
  • Vaucresson
  • Versailles Chantier
  • Versailles Château Rive gauche
  • Versailles rive droite
  • Vert Galant
  • Villeparisis-Mitry-le-Neuf
  • Villepinte
  • Villiers-sur-Marne Plessis-Trévise
  • Yerres

Tout savoir sur le service Accès Plus Transilien

Andilien app

If you hold a disability card with a rating of 80% or more (carte mobilité inclusion invalidité), Andilien is for you. With this free mobile app, it’s easy to get information or assistance at any station in the Paris Region. Contact us via Andilien, and a Transilien employee will respond—and if necessary, she’ll come to you. To register, contact the Accès Plus Transilien call centre.

Download the Andilien app