Security-related video and calls

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On a trial basis and in accordance with Article 113 of Law No. 2019-1428 on Mobility Orientation and its implementing decree, SNCF Voyageurs (9 rue Jean-Philippe Rameau 93633 la Plaine Saint Denis cedex) has equipped some of its sworn officers with individual mobile cameras (officers in accordance with Article L.2241-1 4 ° of the transport code).

This processing of camera data is based on the legitimate interest in ensuring the safety of people. The main purpose is to prevent incidents during operations and, in the event of violations, to establish criminal offenses or to collect evidence with a view to possible prosecution of the perpetrators.

The recording does not take place continuously, but only in the case of verbally or physically aggressive customers, dangerous situations or at the request of the person concerned.

The recorded persons are informed verbally about the start of the recording. This notification can be postponed if there is immediate danger to life or limb and will be given as soon as circumstances allow.

As part of this processing, SNCF Voyageurs processes audio-visual data (images and sounds) from mobile cameras and the connection data to images of their officers.

Audio-visual data is retained for 30 days from the time it is recorded, and image connection data is deleted after three years. These data are only accessible to authorized SNCF Voyageurs employees, its subcontractor SNCF and the technical service provider.

The persons affected by the processing of personal data have the right, in accordance with the regulations, to ask the data controller for access to their personal data, to correct or delete them, and to set guidelines on the fate of their data after death.

To exercise your rights, please contact the following address, stating your personal details:

SNCF Direction Sécurité Voyageurs​ 

Campus Acrobates (Bât Cap Lendit)​
Pole Sûreté​
1-7 place aux étoiles​
93212 La Plaine St Denis Cedex

Or by email to camera-pieton.sncf-voyageurs@sncf.fr

You have the right to lodge a complaint with the CNIL or the French data control authority (www.cnil.fr).

SNCF Voyageurs has appointed a data protection officer who you can contact at the following addresses:

  • by post: SNCF Voyageurs, Direction juridique et de la conformité, département Données Personnelles, DPO, 9 rue Jean-Philippe Rameau 93633 la Plaine Saint Denis cedex 
  • by email: dpo-sncf-voyageurs@sncf.fr

Under Section L2251-4-1 of the French Transport Code, SNCF security officers are authorized to wear body cameras. Use of the cameras is regulated under Decree No. 2016-1862 of 23 December 2016.

SNCF has a designated data protection officer, who may be reached by email at dpo-sncf@sncf.fr.

We process data from the cameras for three purposes: (1) to prevent incidents when SNCF security officers need to intervene; (2) to gather evidence of violations and prosecute perpetrators; and (3) to support training programmes for Railway Security officers.

The processing is necessary on the basis of the data controller’s legitimate interest.

The audio-visual data is retained for 1 month, starting from the date it is recorded. It is used solely by the individuals responsible for processing it in the course of their duties, and it can be released only to authorities with the legal right to access it.

The cameras are deployed across all Railway Security entities.

All data subjects have the right, within the terms and limits of the law, to ask the data controller for access to their personal data, as well as the right to rectification and erasure, the right to restrict or oppose processing of their data, the right of portability, and the right to issue directives on the handling of their personal data after their death.

You may exercise your rights by providing proof of identity and writing to:

Direction de la Sûreté / Security Division
Centre Vidéo Sûreté IDF
116 rue de Maubeuge
75010 Paris

If you believe that processing of your data has violated the law, you have the right to submit a claim to the French National Data Protection Commission (CNIL) or to the controlling authority in the country where you ordinarily reside, where you work, or where the violation took place.

SNCF’s Security Division uses a system that records and plays back calls made to and from the French national rail security centre (Centre National de Sûreté Ferroviaire, or CNSF). SNCF has a designated data protection officer, who may be reached by email at dpo-sncf@sncf.fr

We process data from the calls for the following purposes: (1) to determine whether CNSF employees are handling calls properly and take corrective action to improve service quality; (2) to determine whether employees of the Public Rail Group are using the CNSF appropriately; and (3) to preserve evidence that may be used in legal proceedings.

The legal basis for processing the data is the data controller’s legitimate interest, i.e. proper delivery and improvement of the services.

The data is stored for one month, starting from the date it is recorded. It is used solely by the individuals responsible for processing it in the course of their duties, and it can be released only to authorities with the legal right to access it.

All data subjects have the right, within the terms and limits of the law, to ask the data controller for access to their personal data, as well as the right to rectification and erasure, the right to restrict or oppose processing of their data, the right of portability, and the right to issue directives on the handling of their personal data after their death.

You may exercise your rights by providing proof of identity and contacting CNSF at: Direction de la Sûreté, Centre National de Sûreté Ferroviaire, 116 rue de Maubeuge, 75010 Paris.

If you believe that processing of your data has violated the law, you have the right to submit a claim to the CNIL or to the controlling authority in the country where you ordinarily reside, where you work, or where the violation took place.

We hereby inform you that personal data concerning you are processed under the supervision of Xavier Roche in our Security Division.

SNCF has appointed a data protection officer, reachable at dpo-sncf@sncf.fr.

The purpose of processing the data is to:

1 - Respond to and assist individuals who call the hotline or send messages via SMS or the app

2 - Contact the individual to follow up on the call or message if necessary

3 - Record calls to improve our service and training programmes

4 - Provide recordings to police in the event of prosecution

5 - Log statements made by individuals

6 - Gather anonymous statistics

The legal basis for processing the data is the data controller’s legitimate interest in responding appropriately to the caller and maintaining service quality.

The categories of data processed are the caller’s identity, their telephone number, their travel information, recordings of voice calls and SMS messages, and geolocation of the caller, with their agreement (if they use the app). In emergencies, health data may be collected to rescue and/or assist the caller. This data results from questions asked by the operator. The telephone number, call and SMS messages are recorded.

Written data is retained for one year, and voice recordings are retained for one month, exclusively for use by the unit(s) involved. Disclosure of this data is limited to: the French national rail security centre (Centre National de Sûreté Ferroviaire, or CNSF), SNCF’s digital services operations division (Direction des Opérations des Services Numériques, or DOSN), and transport providers that use the service (TER, Transilien, SNCF Voyages, INTERCITÉS, RATP), with information disclosed to the relevant user in each case.

All data subjects have the right, within the terms and limits of the law, to ask the data controller for access to their personal data, as well as the right to rectification and erasure, the right to restrict or oppose processing of their data, the right of portability, and the right to issue directives on the handling of their personal data after their death.

To exercise your rights, please write to dpo-sncf@sncf.fr and provide proof of your identity if necessary.

If you believe that processing of your data has violated the law, you have the right to submit a claim to the French National Data Protection Commission (CNIL) or to the controlling authority in the country where you ordinarily reside or work, or where the violation took place.