Photo credit (banner): Maxime Huriez / SNCF

Contact us by telephone

Want to give us a call? Here’s how to find the right contact.

3635

Want to get a traffic update, check a train timetable, buy a ticket for travel in France or another country or get a ticket exchange or refund?

Give us a call

Seven days a week, 07.00-22.00
Our service is free: you pay only the cost of your call.

Best times to call our 3635 customer service number

Best times to call our 3635 customer service number

Need to call us? Save time by avoiding periods when call volume is high.

Monday through Friday

  • Low call volume (best time to call)
    07.00-08.00 and 13.00-16.00
  • Moderate call volume
    08.00-10.00, 12.00-13.00, and 16.00-18.00
  • High call volume (extended wait times)
    10.00-12.00 and 18.00-22.00

Saturday

  • Low call volume (best time to call)
    07.00-09.00 and 13.00-18.00
  • Moderate call volume
    09.00-11.00
  • High call volume (extended wait times)
    11.00-13.00 and 18.00-22.00

Sunday

  • Low call volume (best time to call)
    07.00-10.00 and 13.00-16.00
  • Moderate call volume
    10.00-13.00 and 16.00-17.00
  • High call volume (extended wait times)
    17.00-22.00

Regional contacts

Got a question or a comment? Need to file a claim? Here’s all the contact information you need. Our regional client advisers are on hand to assist you.

Contact us

Outside France

Want to contact Eurostar or Thalys, or call us from outside France?

We’ve got a special phone number just for you. If booking on line or with one of our authorized travel agents isn’t convenient, you can use this international line to do whatever you need from wherever you are.  

Dial 00 33 1 84 94 3635 and follow the instructions. You’ll pay the cost of an international call, plus any applicable operator charges.

Emergency numbers

Need to contact us urgently?

Inside France, dial 3117 (the call is toll-free from your mobile or landline), or send us an SMS (usual cost) at 31 17 7. You’ll be connected with an operator in less than 25 seconds.

Both of the numbers are available 24/7, anywhere in the French rail network.

Our 3117 and 3117 7 numbers are exclusively for calls related to security, harassment, emergencies and assistance, and cannot be used for business transactions. 

Terrorism

If you have information about a terrorist threat, please call 3117 (inside France).
Our operators have been specially trained to respond and will use special procedures to handle and track these calls.