Links and addresses for dispute resolution
All the contacts, links and addresses you need to settle your dispute.
Updated on
Dispute a fine
- If you haven’t paid your fine
Pay on line here - If you’d like to dispute a fine
Visit the site (French)
More useful information
List of accredited French consumer associations
Learn more (PDF, French, 150 KB)
List of accredited French consumer associations that have signed the mediation protocol of 28 April 2017
Learn more (PDF, French, 199 KB)
Club of Public Service Mediators
Learn more
European Consumer Centre France
Learn more
European Online Dispute Resolution Platform
Learn more
Filing a claim
Want to file a claim about a dispute?
- Contact SNCF customer relations
SNCF
SNCF Customer Relations
62 973 ARRAS Cedex 9
FRANCE - Contact Eurostar customer relations
By postal mail:
Eurostar Traveller Care
Kent House, 81 Station Road
Ashford, Kent TN 23 IAP
UNITED KINGDOM
Or send an e-mail:
In English
In French - Contact Thalys customer relations
Thalys Customer Service
B.P. 14 - B - 1050 Bruxelles 5
BELGIUM