Links and addresses for dispute resolution

All the contacts, links and addresses you need to settle your dispute.

Dispute a fine

If you haven’t paid your fine or want to contest it, write to one of the addresses below, based on the sector where the violation occurred. (All addresses are for SNCF Mobilités fines: the correct address appears on the back of your fine.)

SNCF – CDR – Secteur Béziers
TSA 30 034
33 044 Bordeaux Cedex

SNCF – CDR – Secteur PSE
TSA 10 032
33 044 Bordeaux Cedex

SNCF – CDR – Secteur BD
TSA 90 031
33 044 Bordeaux Cedex

More useful information

List of accredited French consumer associations
Learn more (PDF, French, 150 KB)

List of accredited French consumer associations that have signed the mediation protocol of 28 April 2017
Learn more (PDF, French, 199 KB)

Club of Public Service Mediators
Learn more

European Consumer Centre France
Learn more

European Online Dispute Resolution Platform
Learn more

 

Filing a claim

Want to file a claim about a dispute?

  • Contact SNCF customer relations

    SNCF 
    SNCF Customer Relations
    62 973 ARRAS Cedex 9
    FRANCE
  • Contact Eurostar customer relations

    By postal mail:
    Eurostar Traveller Care
    Kent House, 81 Station Road
    Ashford, Kent TN 23 IAP
    UNITED KINGDOM

    Or send an e-mail:
    In English
    In French
  • Contact Thalys customer relations

    Thalys Customer Service
    B.P. 14 - B - 1050 Bruxelles 5
    BELGIUM