SNCF Voyageurs was created on 1 January 2020 as part of the new SNCF Group, a single, publicly-owned company. We are a public service company, wholly owned by SNCF SA, our parent holding company.
Christophe Fanichet has served as our CEO since January 2020.
SNCF Voyageurs has 3 transport businesses:
- TGV-INTERCITÉS operates long-distance trains in France and other European countries under brands such as TGV INOUI, OUIGO, INTERCITÉS, Eurostar, Thalys and TGV Lyria
- TER operates trains serving all of France’s mainland regions except the Paris area
- Transilien operates 15 train and RER lines in the Paris region for Île-de-France Mobilités
Our structure also includes 4 additional activities:
- industrial operations. This unit carries out heavy maintenance on SNCF Group’s 17,000 passenger and freight trains, and on rolling stock owned by other customers. It’s also responsible for developing new equipment and maintaining our operational excellence programme, which optimizes productivity, service quality and cost-effectiveness.
- SNCF Connect & Tech. This SNCF Voyageurs subsidiary operates the SNCF Connect app and website, as well as the Assistant SNCF app.
- our General Secretariat. This unit handles corporate functions such as strategy, HR, communications, finance, energy and regulatory affairs.
- our safety division
SNCF Voyageurs delivers green mobility solutions, offering the choice, cost, service quality and environmental protection that users need. Our solutions are also tailored to changing mobility habits, shaped by new forms of tourism and the increase in telework.
Every day, we work hard to serve our customers and partners. These include passengers and transport organizing authorities such as the French State (for INTERCITÉS trains) and France’s regions (for Transilien and TER service), plus mobility industry stakeholders and rolling stock manufacturers.
The new Corail (“comfort rail”) train is launched.
SNCF opens the Paris-Lyon high-speed TGV line.
TER regional express service begins.
Joker fares are introduced, offering customers 30%-60% savings in exchange for booking 8 or 30 days in advance.
SNCF opens the TGV Atlantique high-speed line.
A wealth of knowledge and innovation
As an SNCF subsidiary, SNCF Voyageurs inherited extensive expertise from our parent company. We’re building on that foundation to meet our customers’ needs—now and in the future.
Industry-leading mobility expertise along the entire travel chain
SNCF Voyageurs is dedicated to meeting our passengers’ needs every step of the way. From sales and transport to maintenance and security, our business lines handle:
- ticket sales and solutions
- passenger information
- train driving
- on-board services and ticket inspection
- routine and heavy maintenance on rolling stock
- development of new equipment
- regional and urban operations
- energy solutions
- and more
Driven by innovation
At SNCF Voyageurs, we’re proud to be building on a long history of records and worldwide firsts—the core of our innovation culture.
A history of firsts
The first high-speed TGV line is launched and sets the world speed record at 380 km/h.
TGV sets a new world speed record at 515 km/h.
A new booking system is introduced.
The first double-decker TGV Duplex train enters service.
Voyages-sncf.com, France’s first e-commerce site, is launched.
Our teams are hard at work on R&D projects, designing tomorrow’s passenger transport and making today’s rail journeys smoother, more affordable and more comfortable for our customers. Focus areas include:
- new trains such as the hybrid TER and the modular, recyclable, connected TGV M
- predictive maintenance
- tomorrow’s mass transit
- data management and analysis
- many other projects that are still under wraps
Ready to compete in an open market
At SNCF Voyageurs, we’re used to competition—in ticket sales and above all in the broader transport market. Rail already competes with cars, planes and medium- and long-distance coaches for passengers.
Today our rail operations market is becoming even more competitive, as it opens gradually to new players in passenger rail, digital services and heavy maintenance. In the passenger rail market, TER, Transilien and INTERCITÉS will face new rivals for competitive public service contracts, and our medium- and long-distance lines will see the arrival of new French and foreign contenders in the open-access market.
Honing our competitive edge
To keep our leading position across multiple markets, we can count on:
- the commercial and industrial expertise that we’ve built up over our long history
- programmes that boost our operational excellence and our financial, sales and industrial performance, positioning us to offer better service at the best price
- potential synergies between our business lines that let us offer end-to-end solutions—a major competitive advantage.
At SNCF Voyageurs, we put customers at the heart of our culture—at every level and in every relationship:
- with the regional authorities who put transport services out to bid
- with the transport providers who count on us to maintain their rolling stock
- with all of our partners, from industrial to institutional
- with passengers, who rely on us to deliver the best offer, price, and accessibility, as well as the best customer experience.
All of us at SNCF Voyageurs—regardless of job title—are committed to meeting customer expectations with excellence.
Close-up: Our employees
65,000 people work at SNCF Voyageurs (out of 215,000 SNCF Group employees in France)
12,000 line drivers
8,300 in on-board passenger service
15,200 in rolling stock
12,000 sales and station employees
3,000 work-study participants
Close-up: Our business performance
€17bn in revenue (2019), or 50% of all Group revenue
Regional trains: €5bn
Paris region trains: €3.2bn
Long-distance trains: €8.8bn