Photo credit (banner): Yann Audic

SNCF Voyageurs is the SNCF Group company that handles passenger rail in France and other European countries. We offer end-to-end green mobility solutions, from everyday commuting to long-distance travel.

6-minute read

Our structure

SNCF Voyageurs was created on 1 January 2020 as part of the new SNCF Group, a single, publicly-owned company. We are a public service company, wholly owned by SNCF SA, our parent holding company.

Christophe Fanichet has served as our CEO since January 2020.

Read Christophe Fanichet’s profile

Learn more about SNCF Group

SNCF Voyageurs has 3 transport businesses:

  • TGV-INTERCITÉS operates long-distance trains in France and other European countries under brands such as TGV INOUI, OUIGO, INTERCITÉS, Eurostar, Thalys and TGV Lyria
  • TER operates trains serving all of France’s mainland regions except the Paris area 
  • Transilien operates 15 train and RER lines in the Paris region for Île-de-France Mobilités

Our structure also includes 4 additional activities:

  • industrial operations. This unit carries out heavy maintenance on SNCF Group’s 17,000 passenger and freight trains, and on rolling stock owned by other customers. It’s also responsible for developing new equipment and maintaining our operational excellence programme, which optimizes productivity, service quality and cost-effectiveness. 
  • SNCF Connect & Tech. This SNCF Voyageurs subsidiary operates the SNCF Connect app and website, as well as the Assistant SNCF app.
  • our General Secretariat. This unit handles corporate functions such as strategy, HR, communications, finance, energy and regulatory affairs.
  • our safety division

Our mission

SNCF Voyageurs delivers green mobility solutions, offering the choice, cost, service quality and environmental protection that users need. Our solutions are also tailored to changing mobility habits, shaped by new forms of tourism and the increase in telework.

Every day, we work hard to serve our customers and partners. These include passengers and transport organizing authorities such as the French State (for INTERCITÉS trains) and France’s regions (for Transilien and TER service), plus mobility industry stakeholders and rolling stock manufacturers.

Milestones

  1. 1975

    1975

    The new Corail (“comfort rail”) train is launched.

  2. 1981

    1981

    SNCF opens the Paris-Lyon high-speed TGV line.

  3. 1986

    1986

    TER regional express service begins.

  4. 1987

    1987

    Joker fares are introduced, offering customers 30%-60% savings in exchange for booking 8 or 30 days in advance.

  5. 1989

    1989

    SNCF opens the TGV Atlantique high-speed line.

Photo credits: © SNCF / Alex Cretey

A wealth of knowledge and innovation

As an SNCF subsidiary, SNCF Voyageurs inherited extensive expertise from our parent company. We’re building on that foundation to meet our customers’ needs—now and in the future. 

Industry-leading mobility expertise along the entire travel chain

SNCF Voyageurs is dedicated to meeting our passengers’ needs every step of the way. From sales and transport to maintenance and security, our business lines handle: 

  • ticket sales and solutions
  • passenger information
  • train driving
  • on-board services and ticket inspection
  • routine and heavy maintenance on rolling stock
  • engineering
  • development of new equipment
  • regional and urban operations
  • energy solutions
  • and more

Driven by innovation

At SNCF Voyageurs, we’re proud to be building on a long history of records and worldwide firsts—the core of our innovation culture.

A history of firsts

  1. 1981

    1981

    The first high-speed TGV line is launched and sets the world speed record at 380 km/h.

  2. 1990

    1990

    TGV sets a new world speed record at 515 km/h.

  3. 1993

    1993

    A new booking system is introduced.

  4. 1995

    1995

    The first double-decker TGV Duplex train enters service.

  5. 2000

    2000

    Voyages-sncf.com, France’s first e-commerce site, is launched.

Looking ahead

Our teams are hard at work on R&D projects, designing tomorrow’s passenger transport and making today’s rail journeys smoother, more affordable and more comfortable for our customers. Focus areas include:

  • new trains such as the hybrid TER and the modular, recyclable, connected TGV M
  • predictive maintenance
  • tomorrow’s mass transit
  • data management and analysis
  • many other projects that are still under wraps
Photo credits: © Ricard Duran Agustí

Ready to compete in an open market

Honing our competitive edge

To keep our leading position across multiple markets, we can count on:

  • the commercial and industrial expertise that we’ve built up over our long history
  • programmes that boost our operational excellence and our financial, sales and industrial performance, positioning us to offer better service at the best price
  • potential synergies between our business lines that let us offer end-to-end solutions—a major competitive advantage.

Customer-centric solutions

At SNCF Voyageurs, we put customers at the heart of our culture—at every level and in every relationship: 

  • with the regional authorities who put transport services out to bid
  • with the transport providers who count on us to maintain their rolling stock
  • with all of our partners, from industrial to institutional
  • with passengers, who rely on us to deliver the best offer, price, and accessibility, as well as the best customer experience.

All of us at SNCF Voyageurs—regardless of job title—are committed to meeting customer expectations with excellence.

Close-up: Our employees

Close-up: Our employees

65,000 people work at SNCF Voyageurs (out of 215,000 SNCF Group employees in France)

12,000 line drivers

8,300 in on-board passenger service

15,200 in rolling stock

12,000 sales and station employees

3,000 work-study participants

Close-up: Our business performance

Close-up: Our business performance

€17bn in revenue (2019), or 50% of all Group revenue

Regional trains: €5bn

Paris region trains: €3.2bn

Long-distance trains: €8.8bn