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Inside SNCF

Straight talk on fares, information and punctuality.

Download our 2013 Annual Report (pdf) [in French]

Consult our 2013 annual report online (with audio) [in French]

Honest answers

SNCF comes in for criticism from our French clients. And we’re already investing considerable effort and money to address these concerns. But to fuel the debate (and maybe even change a few minds), we’ve tackled them head-on here, exploring each of three key themes—punctuality, pricing and client information—in three conversations. A Transilien client talks with a lines manager. An elected official from the Provence-Alps-Côte d’Azur region speaks with our head of Mediterranean engineering. A representative of UNAF, a family advocacy group, discusses pricing with the head of our Fare Systems unit. And that’s just a sampling. In each case, the participants met and listened to each other, and we captured their conversations in a transcript. For more, read on.