Commuting to
Washington

To operate 145 km of rail linking the state of Virginia to Washington, DC, Virginia Railway Express chose Keolis, which entered the US market in 2010.


A DELICATE
TRANSITION

The call for tenders from Virginia Railway Express was clear: the task was more than simply running 30 trains and serving up to 20,000 passengers a day. Winning the support of train drivers was a critical factor in making the service a success.
The project became even more complex when Amtrak, the previous operator, withdrew from bidding at the last minute and took most of its employees with it.


DOING THINGS
THE FRENCH WAY

Keolis offered a step-by-step description of its strategy for taking control of the network and delivering quality service. After the unexpected wave of resignations, Keolis began intensively recruiting and training some 50 employees. Thanks to a supportive organizing authority and a committed workforce, the transition was successful, with no interruption to service.
Bottom line: safety and reliability are now close to 100%, traffic is up significantly, and passengers are favourably impressed with VRE’s customer service and the professionalism of its employees.


employees, including 50 who were recruited and trained in record time

increase in users in just one year.

year contract, with optional extensions to 2025


A closer look: Virginia Railway Express