Stations host
public service hotspots

Forty-five outreach centres facilitate access to public services throughout France: five are located in train stations. For SNCF, these hotspots are a powerful force for relationship-building and social responsibility.


BUILDING COMMUNITY

SNCF helped found both the first public service hotspot (known in France as a PIMMS, or Point Information Médiation Multiservices) in 1995 and the National Association of PIMMS in 1998—a tangible expression of our commitment to local communities. PIMMS improve the relationship between citizens and public services, such as SNCF, utility companies EDF et GDF Suez, the post office, and the French government’s employment agency. They also help members of vulnerable groups negotiate routine tasks such as drafting a CV or ordering train tickets over the Internet. And because they are located in rural and working-class areas, they help strengthen community ties.


A CUSTOMIZED APPROACH

In 2007, when SNCF opened the first in-station hotspot in Libercourt, near the Belgian border, and later when we opened the second in Ambazac, in central France, our goal was to reinvigorate these rural areas. The PIMMS in Chauffailles, north of Lyon, goes a step further, compensating for closure of the station and two local post offices. In addition to selling regional train tickets, the Chauffailles PIMMS contains a postal agency that provides both mail and banking services. It also works in partnership with GDF Suez, handles payment of EDF invoices, and houses a kiosk that allows users to access and update information with the French social security system. In short, the PIMMS has transformed the Chauffailles station into a multiservice centre and proven that the hotspot model can adapt to each community’s needs.


people visited the 45 PIMMS in operation in 2011.

 

more PIMMS are planned for locations throughout France.

new PIMMS will be set up in stations by the end of 2012.