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Transilien is SNCF’s transport brand in Greater Paris—a critical rail service that meets all of the organizing authority’s requirements.

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Transilien’s challenge: operate over 6,000 trains carrying 3 million passengers every day. Meeting it successfully demands a clear division of labour under a contract that is renegotiated every four years.

STIF, the organizing authority for the Paris public transport network, defines:

  • Scope of service and fares
  • Necessary investments
  • Terms of compensation

Transilien commits to:

  • Delivering the offer—stations and trains
  • Providing service that is measured by a series of quality indicators based on client expectations

Advantage No. 1. A multimodal offer that includes local and regional express trains, tram-trains, and night bus service.
Advantage No. 2.
A system of incentives and penalties based on quality indicators.
Advantage No. 3.
A tireless commitment to quality: five Transilien lines have earned the NF Service mark.

passengers a day

employees on the job


Quantum leap: the Transilien passenger info app

At SNCF Transilien, passenger information—a core requirement under our contract with STIF—is our top priority. To supplement our website, mobile site, line-specific blogs, Twitter feed and SMS service, we’ve launched the Transilien smartphone app—the tool that puts Greater Paris in the palm of your hand. Available free for iPhone and Android, the app delivers everything you need to know in real time: timetables for the next train, directions to the station, multimodal itineraries throughout Greater Paris, traffic updates for your line, and customized alerts. With Transilien, you get all the answers without ever having to ask.