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Ask us a question on Twitter or on our Q&A platform. Or visit our official pages on Facebook, Instagram, Pinterest and YouTube to trade ideas and stay up to date on SNCF news and events.



Ask us a question

Got a question? Go to the menu at the top of the page and choose “Questions & Answers”. To post your question, simply enter a title and topic and tell us what we need to know to give you an answer. We’ll respond as fast as we can.

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Are you active on Facebook? Join our community and discover the world of SNCF. You’ll get daily updates on:

  • sporting and cultural events sponsored by SNCF Group
  • our latest favourites and unexpected stories from the world of rail travel
  • contests
  • SNCF news

Got a question? Be sure to check out all the topics on our page: Purchase/Booking, Claims, Garantie Voyage, Practical Advice, and Loyalty Programme. Q&A from the entire community.

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on Twitter

Get traffic updates and all the SNCF news in real time when you follow us on Twitter. Get special deals and handy travel tips, enter our contests, and learn more about what we’re doing for you in our stations, on line and aboard our trains.

Stay informed on Twitter at @SNCF

Got a question about traffic?

Post your question to @SNCF. We’ll answer directly if we can—and if we can’t, we’ll point you in the right direction.* Don’t forget the 140-character limit!

*This service is available every day, 07.00-22.00.

Post a question on Twitter @SNCF

Share with us
on Instagram

Get a behind-the-scenes look at SNCF on Instagram at sncf_officiel. Our official account is dedicated to the world of travel and SNCF, with photos of offbeat, unexpected places—many of them inaccessible to the public.

Do you like capturing the moment on your smartphone when you travel by train? Share your creations with us on Instagram at #sncfofficiel #gare #train #passiondutrain or #ferroviaire.

We also hold regular contests to recognize your best travel images, aboard our trains and in our stations.

Join us on Instagram

Learn more
about us
on Pinterest

Have you ever wished you had SNCF’s history at your fingertips? Now you do—from the various generations of trains to the many specialized skills that combine to make rail transport possible. Visit our Pinterest account to see images of key moments in the history of French rail, grouped into six** OU BIEN 3? key themes:

  • getaways in France and travel stories
  • SNCF’s heritage and iconography
  • technological challenges and the unexpected

Learn more about SNCF on Pinterest

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on YouTube

Catch the latest SNCF new stories, interviews, educational videos and events on our YouTube channel. You’ll learn more about how our services work, share the day-to-day experiences of our employees, and get a look at our plans for the future.

Don’t miss a single video! Subscribe to the SNCF channel and join our YouTube community today.

Learn more about SNCF on YouTube